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Medicus IT · 1 day ago

Engineer, Professional Services

United States

Full-time

Remote

Senior Level

5+ years exp

Medicus IT is looking to add a Professional Services Systems Engineer to their team. The role involves participating in multiple projects related to Systems and Applications while delivering excellent customer service and technical expertise.

Health CareInformation Technology

Culture & Values

Responsibilities

Deliver an excellent customer experience in all interactions

Participate in various types of projects, including, system migrations, server configurations, applications deployments, backup configurations, Virtualizations, Systems Auditing, OS Upgrades, Patching, and Policy Management

Provide technical expertise to customers and other engineers

Develop and maintain project documentation, including project plans, status reports, and technical documentation

Ensure the successful delivery of scoped projects

Stay up to date with the latest global Systems vendor changes

Assist clients with the design and implementation, installation, and configuration, of Systems and Applications

Configure, install and maintain backup platforms

Identify and recommend process improvements

Install, configure, and maintain SQL databases

Work with vendor representatives to resolve software and hardware issues

Resolve escalated service tickets when required and provide guidance for complex issues

Troubleshoot and resolve escalated services and project client emergencies with minimal oversight

Serve on select internal committees to improve overall organizational technical maturity

Communicate with clients and internal team members as required: Keeping them informed of progress against project plans, notifying them of impending changes or agreed-upon outages

Professionally represent MIT both in person and with written/verbal communications

Exhibit adaptability and willingness to alter shifts and job requirements to meet the needs of clients and MIT, for example, after-hours configuration changes that would otherwise impact the client’s daily work

Follow Medicus IT’s defined processes, policies, and service delivery standards

All other duties assigned

Qualification

Windows Server experienceMCSA certificationAzure Fundamentals AZ 900SQL database understandingLinux knowledgeAzure Cloud understandingShell bash scriptingApplications configurationsNetwork protocols understandingSoft skills