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SAIC · 10 hours ago

Enterprise Monitoring Engineer

Springfield, VA

Full-time

Onsite

Senior Level

7+ years exp

SAIC is seeking an Enterprise Monitoring Engineer who is a senior-level technical expert responsible for advanced troubleshooting, performance analysis, and optimization of enterprise monitoring platforms. The role involves designing, implementing, and enhancing observability solutions in hybrid environments, collaborating with teams to ensure system reliability, and promoting best practices in observability.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability platforms and tools

Lead root cause analysis (RCA) for major incidents and recurring performance issues

Maintain, configure, and optimize monitoring tool deployments across cloud (e.g., AWS, Azure), on-premises, and VMware environments

Design and implement custom dashboards, synthetic monitoring, and service-level objectives (SLOs)

Develop and maintain alerting strategies that reduce noise and ensure actionable notifications

Work closely with application, infrastructure, DevOps, and security teams to define monitoring requirements and integrate observability into CI/CD pipelines

Analyze metrics, logs, and traces to ensure end-to-end service visibility and performance optimization

Assist in onboarding applications and teams into the observability platform

Provide training and mentorship to Tier 1 and Tier 2 support teams

Ensure platform resilience, availability, and compliance with internal standards and SLAs

Participate in on-call rotations for high-priority incidents as needed

Qualification

Enterprise monitoring toolsScriptingAutomationCloud environmentsObservability practicesNetworking knowledgeLinux/Windows systemsDashboard implementationTroubleshooting skillsITIL framework knowledgeCommunication skillsTeam collaborationCustomer-focused mindsetContinuous learningAttention to detailAdaptability

Required

BS an 9 years experience; MS and 7 years experience; may accept additional experience in lieu of degree

5+ years of experience in IT infrastructure, application performance monitoring, or site reliability engineering (SRE)

2+ years hands-on experience with enterprise monitoring and observability practices, including configuration of alerts, dashboards, metrics, logs, and event correlation across complex IT environments (e.g., SolarWinds, Grafana, Prometheus, Splunk, CloudWatch, AppDynamics, Dynatrace, Zabbix, VMware Cloud Foundation or similar enterprise monitor tools)

Solid understanding of observability concepts including metrics, logs, traces, and user experience monitoring

Experience supporting complex, distributed systems in cloud and hybrid environments

Proficient with scripting and automation (e.g., PowerShell, Python, Bash, or Ansible)

Strong understanding of networking, Linux/Windows systems, containers, and application architectures (microservices, APIs, etc.)

Experience curating and implementing dashboards

Excellent troubleshooting and problem-solving skills

Strong written and verbal communication

Ability to work independently and collaboratively across teams

Customer-focused mindset and attention to detail

Continuous learning and adaptability in a fast-paced environment

US Citizenship

Active secret security clearance with the ability to obtain a top secret clearance