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Eyemart Express · 1 month ago

Licensed Optician (AK) Full and Part Time Multiple Locations in AK

Full-time, Part-time

Onsite

New Grad, Entry Level

Eyemart Express is one of the nation’s top optical companies, seeking candidates for the Licensed Optician position. The role involves assisting patients in selecting eyeglass frames and ensuring accurate measurements and prescriptions for lenses, while providing exceptional customer service.

E-CommerceEyewearRetail

Responsibilities

Provide exceptional customer service

Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges

Compute and process payment transactions/refunds using in-house Point of Sale system

Perform other administrative tasks as assigned

Process insurance claims

Maintain up-to-date knowledge of products

Create and maintain patient files, following company and HIPAA policies regarding confidentiality

Input customer information into computer system

Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)

Take necessary measurements (i.e. measuring the patient’s pupillary distance)

Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)

Pull correct lenses according to work order specifications

Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly

Educate patient on how best to care for their glasses

Adjust/repair damaged frames, replace nose pads and missing screws

Price, stock and straighten merchandise

Qualification

AK State LicenseOptical backgroundCustomer servicePrescription interpretationFine motor skillsTime managementProblem solvingAttention to detailCommunication skills