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PointClickCare · 1 month ago

(US) Customer Success Manager - Health Plan (Great Lakes)

United States

Full-time

Remote

Mid Level

$95K/yr - $106K/yr

PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. The Customer Success Manager for Health Plan is responsible for establishing strategic partnerships with clients, ensuring optimal adoption of technology, and maintaining long-term relationships to drive value and performance improvements.

Elder CareEnterprise SoftwareHealth CareSaaSSoftwareWeb Browsers

Growth Opportunities

Responsibilities

Identification of performance improvement opportunities and scaling out best practices

Building long-term account plans and execution

Identification of training + education needs

Reconciling business and product challenges

Working with the market leadership on market or other relevant initiatives

Providing ongoing consultative support

Own strategic partnerships with clients, acting as the primary point of contact

Proactively identify customer performance improvement opportunities leveraging robust data

Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration

Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value

Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization

Maintain customer engagement levels and support customer NPS scores

Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement

Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans

Support churn reduction, both for organizations and products

Support revenue expansion and improvement of bookings metrics

Other criteria as determined by CSM Leadership team

Qualification

Health Plan knowledgeCustomer relationship managementSaaS experienceEHR experienceAnalytical skillsCommunicationProject managementTeam collaborationStrategic thinkingTime management