Apply on Employer Site

DLA Piper · 1 day ago

eBilling Specialist

DC-Baltimore Area

Full-time

Hybrid

Mid Level

$34.08/hr - $46/hr

3+ years exp

DLA Piper is a bold and collaborative firm that values its people as the backbone of its operations. The eBilling Specialist will work with support specialists to provide streamlined e-Billing support to billing attorneys and finance counterparts, ensuring effective management of the eBilling cycle and client requirements.

AdviceLaw EnforcementLegalProfessional Services

No H1B

Responsibilities

Performs a variety of duties to support the full eBilling cycle

Review of new eBilled matters and rates to be submitted to the client

Follow up on open items frequently until resolution; escalate as necessary

Fields eBilling inquiries

Strong attention to detail

Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission

Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues. Initiates troubleshooting support and escalations

Maintain client account assignments

Review, update and document outside billing guidelines on assigned eBilled clients

Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines

Subject matter expert on assigned clients

Assist team with projects and/or when needed on e-bill tasks

Update restrictions on time entry according to guidelines in time entry program (Intapp Terms)

Tracks and resolves tickets assigned by the eBilling service desk on a daily basis. Meets SLAs

Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work

Maintain weekly updated notes on new matters and new implementations

Liaises with internal support teams to develop learning and experience for taking on more complex client assignments

Projects and other duties as assigned

Qualification

EBillingExcelAderantBillblastAttention to detailCommunication skillsInterpersonal skillsTeam-orientedTime management

Required

High School or GED

3 years' prior experience in legal e-billing, in law firm administration roles, or comparable professional service oriented hourly billing, or formal training/certifications in legal back-office operations

Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals

Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment

Must be an accurate proofreader and have strong attention to detail

Has ability to work independently and manage time efficiently

Actively listens to positive and critical feedback

Able to adapt to client needs

Eager to develop and achieve scope and requirements for advanced roles and responsibilities

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner

Provide timely, accurate, and quality work product

Successfully meet deadlines, expectations, and perform work duties as required

Foster positive work relationships

Comply with all firm policies and practices

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed

Ability to work under pressure and manage competing demands in a fast-paced environment