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Scot Forge · 1 month ago

Technical Sales Account Manager

Spring Grove, IL, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Scot Forge is a 130 year-old, 100% employee-owned company that manufactures custom open die and rolled ring forgings. The Sales Account Manager will serve as the primary technical, sales, and service contact for customers, focusing on solving commercial and technical problems while growing existing accounts and generating new business opportunities.

Manufacturing

Responsibilities

Serve as the main customer contact at Scot Forge, facilitating the customer experience to increase share of business, total spend and overall profitability in target markets and programs by:

Knowledge of materials, processing capabilities, alternate manufacturing options, and industry specific requirements

Processing requests for proposals, purchase orders and complex contract reviews

Customer issue resolution, change requests, quality audits, approved vendor documentation, production status updates and expedite requests

Liaison between internal functional departments and the customer

Responsible for post sales quality related issue resolution

Establish trust/credibility and rapport within all facets of the customer’s organization

Identify cost/impact of a complex project to the entirety of the Scot Forge business

Implement risk mitigation during proposal development

Collaborate with internal departments (metallurgy, engineering, etc.) ensure complete understanding or customer needs

Provide continued support internally after an award is received

Apply prescribed segment pricing guidance, gather market intelligence and competitor information as required for negotiations

Facilitate sales opportunities through customer learning, identification of customer needs, and solving customer problems with value to grow target accounts

Qualification

Bachelor’s degreeMS Office proficiencyQuotingOrder systemsAbstract reasoningCommunication skillsProblem-solving skillsTime managementOrganizational skills

Required

Bachelor's degree in business, Engineering other related degree or 5+ years of applicable work experience

Strong verbal and written communication skills are required. Comfortable communicating with people in a wide variety of roles internally and externally

Proficient with MS Office

Familiarity with internal quoting and order systems

Strong abstract reasoning and technical learning capabilities and aptitude

Demonstrate effective time management and organizational skills

Ability to solve problems logically and critically, willingness to bring solutions to the table