CallRail · 1 month ago
Sales Solutions Specialist
Atlanta, GA (On-Site)
Full-time
Onsite
Mid Level
3+ years expCallRail is a company that empowers businesses through call tracking and analytics, and they are seeking a Sales Solutions Specialist to lead the implementation of their AI product, Voice Assist. This role focuses on ensuring customer success during onboarding and integration, requiring a mix of technical expertise and customer engagement.
AdvertisingAnalyticsBusiness IntelligenceSmall and Medium Businesses
Responsibilities
Lead the technical onboarding and implementation of CallRail’s Voice Assist product, including AI prompting strategies, integrations, call flows, and customized setups
Serve as a primary technical contact, troubleshooting and resolving Voice Assist related customer issues for new and prospective customers
Proactively identify and execute the necessary actions to ensure customer satisfaction and success with CallRail’s AI Voice Agent
Drive adoption and retention by articulating the value of the Voice Assist product to customers, identifying expansion opportunities, and ensuring customers achieve measurable outcomes that reinforce continued use
Partner with account executives and account managers to understand client objectives and tailor solutions that align with business goals and seamlessly continue value selling conversations
Collaborate with Product and Engineering teams to provide feedback on technical blockers and inform future enhancements
Qualification
Required
3–5 years of experience in a Sales Engineering, Solutions Engineering, Technical Implementation, or Customer Success role
Hands-on experience with APIs, CRMs, automation tools, and SaaS architecture
Experience or deep interest in AI/ML technologies and prompt engineering
Excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations
Proven ability to manage multiple concurrent projects with attention to detail and a focus on delivering value
Comfortable in a fast-paced, cross-functional environment with a passion for innovation and customer success
Preferred
Background in AI, NLP, or data analytics solutions
Experience in the martech or call analytics industry
Experience working with or selling to digital marketing agencies
Familiarity with CRM systems like Salesforce, HubSpot, or similar tools
Benefits
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
Company
CallRail
CallRail is a phone call tracking and analytics platform businesses use to understand which marketing campaigns drive leads and conversions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$137.49MKey Investors
Square 1 BankWain Kellum
2020-11-25Series Unknown· $45.59M
2018-10-16Debt Financing· $15M
2017-09-26Series Unknown· $75M
Leadership Team
Elliott Wood
CTO
Kimberly Lipscomb
Vice President Revenue Operations
Recent News
Company data provided by crunchbase