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Dev Technology Group, Inc. · 20 hours ago

Help Desk Specialist

Annapolis Junction, MD

Full-time

Onsite

New Grad, Entry Level

Dev Technology is a growing IT company that works on mission-critical projects for the federal government. The Help Desk Support Specialist will provide frontline support for user-reported issues and ensure timely resolution of incidents.

ConsultingInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access

Log, track, and resolve incidents using the government-provided trouble ticketing system

Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution

Escalate unresolved issues following the approved Escalation Plan

Support the use of COTS/custom applications, peripheral devices, and backup systems

Document daily operational activities and participate in status reporting

Qualification

Help Desk SupportTrouble ticketing systemCOTS/custom applicationsUser account accessNetworking supportTelephony supportHardware supportSoftware support

Required

Active Secret clearance required

U.S. Citizenship required (dual citizens not eligible due to federal contract requirements)

This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance

There are no opportunities for telework

This role supports a 24/7 operations center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year

Benefits

Generous and flexible time-off policy

Flexible work schedules and telework options, including remote work availability for eligible projects

Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities

Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more

401K matching with a 5% matching contribution

Regular team and company social events including our annual party, happy hours, fitness challenges, and more

A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts