Protos Security ยท 1 day ago
Service Manager
Roanoke, VA
Full-time
Onsite
Mid, Senior LevelProtos Security is the largest technology enabled Security Officer Management company in the U.S., revolutionizing how security is managed and delivered. The Service Manager will provide leadership for the Service Department, ensuring quality service delivery, profitability, and client satisfaction.
Innovation ManagementPhysical SecurityQuality AssuranceSecurity
Hiring Manager
Alyssa McCravy Baksh
Responsibilities
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures
Ensures the delivery of high-quality customer service through regular direct instruction of Senior Service Agents and Service Agents, evaluates service quality, and initiates corrective action as necessary
Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client start-ups; carries out security planning, assessments, and surveys; creates and implements plans of action/correction to identified deficiencies
Meets regularly with Protos Management Team to establish/maintain cross departmental communication and direction
Analyzes operational and financial indicators to continuously improve Portfolio performance
Make necessary adjustments to portfolio balance as it relates to workload and employee capabilities as to benefit the organization
Plans, assigns, and directs work; trains and develops high caliber staff in coordination with the Director of Service Operations
Additional duties as directed by management
Qualification
Required
Previous experience managing a department required
Previous experience servicing client/customer accounts. Experience in account or portfolio management with high-touch service required
Proven leadership skills with the ability to influence, empower, encourage and inspire a team
Demonstrated ability to drive results
Highly personable with excellent customer service skills
Ownership of customer relationships
Excellent written and verbal communication skills
Advanced knowledge of basic office applications and ability to learn new proprietary software
Strong problem-solving and analytical skills
Excellent prioritization and time management skills. Strong collaborative and leadership skills
Process driven, detailed oriented and highly organized
Strong organizational and planning skills
Excellent time management skills and ability to multi-task and prioritize work
Preferred
Bachelor's degree Preferred. Degree from an accredited four-year college or university in Business, Marketing, or Criminal Justice preferred
Benefits
Competitive compensation + yearly bonus opportunity
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)
Company
Protos Security
Protos Security is a premier software-enabled security services provider.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-25Debt Financing
2019-03-06Acquired
Leadership Team
Chris Copenhaver
President
Recent News
2025-10-09
Company data provided by crunchbase