Novisync, Inc ยท 1 month ago
Sr. Implementation Specialist
Buffalo, NY
Full-time
Onsite
Senior LevelNovisync, Inc is seeking a Sr. Implementation Specialist to support daily data center operations and ensure the accuracy and organization of tasks. The role involves maintaining hardware, managing support tickets, and coordinating with customers on maintenance activities.
Information ServicesInformation Technology
Responsibilities
Maintain a high level of detail, accuracy, and organization in all tasks
Support daily data center operations and routine activities
Perform proactive data center walkthroughs, monitoring for hardware warnings (amber lights), hot spots, or other alerts, and notify the customer when necessary
Escort on-site field engineers when required
Create, update, and manage support tickets, ensuring timely follow-up and documentation
Manage LOIS parts inventory (training provided onsite)
Maintain up-to-date environment documentation, including serial numbers, rack elevations, runbooks, and related records
Coordinate with customers on planned maintenance activities, such as power work, cooling adjustments, or containment changes
Perform BIOS lifecycle management, including user administration and patching
Work with Dell support to schedule and execute OSE break/fix activities
Follow customer guidance to apply version updates and other approved changes
Qualification
Required
Hands-on experience with Dell PowerEdge rack and tower servers
Strong proficiency in RHEL and Ubuntu operating systems
Background working in large-scale server environments
Preferred
Experience with PowerEdge XE server models
Company
Novisync, Inc
Founded in 2007, Novisync is a global management consulting and technology services company committed to helping businesses navigate the digital world with confidence.
Founded in 2007
51-200 employees
H1B Sponsorship
Novisync, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (16)
2023 (15)
2022 (12)
2021 (10)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase