Muck Rack · 1 month ago
Customer Success Manager, Mid-Market
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $90K/yr
1+ years expMuck Rack is the leading SaaS platform for public relations and communications professionals. As a Mid-Market Customer Success Manager, you will focus on driving growth and securing renewals within Muck Rack's mid-market customer segment, ensuring customers derive value at every stage of their lifecycle.
Information ServicesJournalismMedia and EntertainmentPublic RelationsSaaSSoftware
Responsibilities
Serve as a primary contact for a portion of Muck Rack’s mid-market segment, managing a book of business ranging from $1.7 to $2 million in annual contract value with a focus on retention, expansion, and upsells
Consistently achieve revenue goals and meet activity requirements
Meet with customers both virtually and in-person to provide product expertise, share industry best practices and strategic recommendations, and lead account walkthroughs to highlight usage wins and identify opportunities
Oversee the customer lifecycle from post-sale to renewal to ensure the customer is deriving value at every stage
Manage customer feedback and deliver insights to internal stakeholders that will influence our product roadmap
Source new contacts as our original decision makers change within a company and communicate our value proposition
Negotiate contracts to ensure long-lasting and growing relationships with our customers
Immerse yourself in the public relations industry and build a strong network of communications professionals
Qualification
Required
1-3 years in Customer Success or Account Management within a B2B SaaS environment, with a proven track record of meeting and exceeding revenue goals
Expertise in overseeing the entire customer lifecycle; adept at handling complex renewal cycles and driving expansion within mid-market accounts
Background in contract management and negotiation
Demonstrated executive presence and strategic acumen in customer engagement, including the effective use of multi-threading and relationship-building techniques
Precise and confident communication skills with an ability to address concerns and provide solutions that de-escalate potential conflicts
Ability to leverage data, including usage and adoption, for strategic decision making
Flexibility to adapt to changing priorities and new challenges in a dynamic work environment
Strong decision-making abilities to prioritize customer needs based on urgency and importance
Preferred
Experience or strong interest in PR or journalism or an understanding of these industries is helpful
Benefits
Remote Work, Forever
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide
Company
Muck Rack
Muck Rack is a public relations management platform that enables organizations to connect with journalists to generate media coverage.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Susquehanna Growth Equity
2022-09-07Series A· $180M
Leadership Team
Greg Galant
CEO and Cofounder
Lee Semel
Cofounder, CTO Emeritus
Recent News
EIN Presswire
2026-01-16
2025-12-10
Company data provided by crunchbase