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First Tech Federal Credit Union · 5 days ago

Mortgage Business Support Program Manager II (Training)

Hillsboro, OR

Full-time

Onsite

Mid Level

$80K/yr - $97K/yr

3+ years exp

First Tech Federal Credit Union is seeking a Mortgage Business Support Program Manager II responsible for creating and delivering mortgage curriculum and job aids. This role involves developing training sessions, ensuring compliance with industry regulations, and supporting process enhancements within the mortgage sector.

BankingFinance

No H1B

Hiring Manager

Marcie Olson

Responsibilities

Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations

Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum

Ensure internal communications and learnings are available and/or delivered in a timely and effective manner

Administer training materials to support the onboarding process

Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements

Communicate initiative updates to senior management at both the business and enterprise level

Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals

Responsible for change management efforts regarding new mortgage system launches or regulatory changes

Support and maintain compliance content approval process for mortgage initiatives

Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage

Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding

Qualification

Business program analysisChange managementTraining developmentCross-functional process designMicrosoft Office SuiteLoan origination softwareSix Sigma certificationScrum certificationProject prioritizationPresentation skills

Required

Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry

Experience in design or redesign of complex cross functional process flows

Ability to create and deliver engaging presentations tailored to diverse audiences

Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff

Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work

Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment

Working knowledge of Microsoft Office Suite

Familiarity with loan origination software

Minimum Education: High School Diploma

Preferred

change management and training/development experience

Bachelor's Degree

Six Sigma or Scrum certifications

Benefits

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)