Dir, P3, Workpl Ops & Supp III : Job Level - Director jobs in United States
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E*TRADE from Morgan Stanley ยท 1 month ago

Dir, P3, Workpl Ops & Supp III : Job Level - Director

positionColumbus, Ohio, United States of America
timeFull-time
remoteOnsite
seniorityMid Level
money$70K/yr - $105K/yr
date4+ years exp

E*TRADE from Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help achieve financial goals. The role is focused on overseeing the Service Desk Professionals, ensuring efficient technical support and smooth operations of the workplace environment for end-users.

BankingFinanceFinancial Services
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H1B Sponsor Likelynote

Responsibilities

Responsible for the oversight of the Service Desk Professionals servicing the Morgan Stanley population
Provide timely feedback, training, and coaching 70% of the time with a focus on driving incident restoration with a World Class Service experience
Responsible for interviewing and onboarding top talent
Conduct performance management in an effort to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates
Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements
Oversee outages, leverage tools when volumes are at peak and escalations occurring, which would include ServiceNow, Service Desk Knowledge, Remote Assistance among others, in an effort to resolve our internal population

Qualification

Service Desk ExperienceTechnical SupportMicrosoft Office ProductsWindows 10Call-Center ExperienceCoachingCommunication SkillsTime ManagementProblem-Solving Skills

Required

4+ years previous call-center experience or equivalent required in a technical or customer service field
Previous Service Desk Experience
Experience with Microsoft Office products, Windows 10, and general office computing tools required
Passion for providing feedback & coaching
Excellent written and oral communication skills
Excellent time management skills
Excellent Problem-Solving Skills
Experience with Microsoft Office Products, Windows 10, and general office computing tools

Benefits

Commission earnings
Incentive compensation
Discretionary bonuses
Other short and long-term incentive packages
Other Morgan Stanley sponsored benefit programs

Company

E*TRADE from Morgan Stanley

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E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
dateFounded in 1982
location
Arlington, Virginia, USA
people-size1001-5000 employees
web-link
https://us.etrade.com/home

H1B Sponsorship

E*TRADE from Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
2020-02-20Acquired
1996-08-16IPO

Leadership Team

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Julia Miller
Executive Director, Creative Services
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Recent News

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Company data provided by crunchbase