Saviynt · 2 weeks ago
Identity Security - Sr. Customer Success Manager - East
Virginia, United States
Full-time
Hybrid
Senior Level
$150K/yr - $180K/yrSaviynt is a leader in identity security, providing AI-powered solutions for managing access to applications and data. The Senior Customer Success Manager will drive customer loyalty and adoption, ensuring customers achieve value from Saviynt’s products and services while fostering strong relationships and facilitating communication between customers and internal teams.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityEnterprise Software
Responsibilities
Serve as the primary point of contact for customers after implementation
Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value
Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities
Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion
Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies
Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption
Plan education for customers on new features and releases
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Qualification
Required
Expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable
Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries
Tenacious desire to see customers succeed and thrive
Previous experience within a customer success role within a SaaS organization
Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes
Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective
Experience in process improvement, decision-making, planning, analysis, and service excellence
Available to customer sites, as needed (up to 50%)
Benefits
Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials
Company
Saviynt
Saviynt offers an AI-based identity security platform that secures and governs all types of identities across digital ecosystems.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Saviynt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (75)
2023 (31)
2022 (86)
2021 (81)
2020 (45)
Funding
Current Stage
Late StageTotal Funding
$1.07BKey Investors
Kohlberg Kravis RobertsCarrick Capital Partners
2025-12-09Series B· $700M
2023-01-31Debt Financing· $205M
2021-09-20Private Equity· $130M
Leadership Team
Amit Saha
Co-Founder and Chief Growth Officer
Sandipto Banerjee
Senior Vice President, Products
Recent News
crnasia.com
2026-01-12
2026-01-08
2026-01-07
Company data provided by crunchbase