PrePass · 1 month ago
Senior Operations Manager - Tolling
Phoenix, Arizona, United States
Full-time
Hybrid
Senior LevelPrePass is North America's most trusted weigh station bypass and toll management platform. The Senior Operations Manager provides strategic leadership and operational oversight across the company’s nationwide tolling operations supporting commercial trucking fleets.
Non ProfitPublic Safety
Responsibilities
Provide high-level direction and cross-functional oversight for Business Operations, Violations/Payments, and QA/Analytics teams
Partner with department managers to set strategic priorities, performance goals, and service standards aligned with client SLAs and toll agency expectations
Lead operational governance and performance review cadences to support accountability and continuous improvement
Serve as the senior escalation point for operational issues, data integrity challenges, and interdepartmental dependencies
Collaborate with executive leadership to support organizational scaling, process modernization, and automation initiatives
Partner with Finance and Compliance on reconciliation and audit readiness to maintain end-to-end transparency and accountability
Provide strategic leadership and oversight to the Business Operations Manager to ensure accurate execution of all toll transaction-related processes
Govern and support operational workflows, including: Account Maintenance: Oversee manual account updates and exceptions when automation cannot apply, ensuring compliance and accuracy
Toll Transaction Research: Support resolution of transaction discrepancies, data mismatches, and tolling anomalies in coordination with partner agencies
Toll Transaction Disputes: Oversee dispute resolution processes requiring toll agency interaction, ensuring timely and well-documented outcomes
GPS Verification: Ensure systems and processes accurately validate toll transactions using GPS and related trip data
Quality Assurance & Analytics: Direct QA and analytics functions to monitor accuracy, SLA adherence, and operational efficiency across all tolling workflows
Partner with IT and Product teams to enhance data automation, reduce manual handling, and strengthen exception management
Review key performance metrics and operational dashboards to support continuous improvement and accuracy
Provide strategic support and performance oversight to the Violations Manager, who leads day-to-day violation processing and payment workflows
Ensure violation processing and payment posting are accurate, timely, and compliant with toll agency standards and internal SLAs
Monitor performance reports and operational KPIs to ensure efficiency, quality, and consistency across all violation-related functions
Support the Violations Manager with process reviews, capacity planning, and system optimization initiatives
Oversee enterprise-wide operational metrics, dashboards, and performance reporting across all tolling functions
Lead QA and Analytics teams in generating insights that improve accuracy, throughput, and customer satisfaction
Use data-driven analysis to identify performance gaps, root causes, and opportunities for process improvement
Present performance trends, forecasts, and action plans to senior leadership and key clients
Promote a culture of transparency, accountability, and continuous improvement
Lead and mentor operational managers and analysts, fostering an environment of collaboration, ownership, and excellence
Strengthen communication and alignment among Business Operations, Violations, QA, Finance, Client Services, and IT
Encourage innovation, process documentation, and adoption of scalable best practices across all operational lanes
Serve as a senior operational representative in client, toll agency, and executive business reviews
Qualification
Required
Strategic leadership and operational oversight experience in tolling operations or related field
Deep understanding of data verification and operational complexities of large-scale commercial fleet toll processing
Experience in managing Business Operations, Violations Processing & Payments, and Quality Assurance/Analytics teams
Ability to set strategic priorities, performance goals, and service standards aligned with client SLAs and toll agency expectations
Experience in operational governance and performance review cadences
Strong collaboration skills with executive leadership and cross-functional teams
Experience in reconciliation and audit readiness
Ability to oversee manual account updates and exceptions ensuring compliance and accuracy
Experience in resolving transaction discrepancies and tolling anomalies
Ability to ensure systems and processes accurately validate toll transactions using GPS and related trip data
Experience in monitoring accuracy, SLA adherence, and operational efficiency across tolling workflows
Ability to provide strategic support and performance oversight to violation processing and payment workflows
Experience in generating insights that improve accuracy, throughput, and customer satisfaction
Ability to present performance trends, forecasts, and action plans to senior leadership and key clients
Experience in leading and mentoring operational managers and analysts
Strong communication and alignment skills among various operational functions
Company
PrePass
PrePass is a non-profit public/private partnership dedicated to advancing the safety & efficiency of the commercial transportation industry.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Clayborne Beers
Chief Operating Officer
Brennen Carson
Chief Revenue Officer (CRO)
Recent News
2025-09-04
Company data provided by crunchbase