StellarMettle Placements ยท 11 hours ago
Network Associate
Duluth, GA
Full-time
Onsite
Entry Level
2+ years expStellarMettle Placements is seeking a Networking Associate who will primarily be responsible for providing technical support and managing tickets related to networking issues. The role involves troubleshooting customer issues and ensuring effective communication and resolution of technical requests.
Staffing & Recruiting
Hiring Manager
Javier Agosto
Responsibilities
Provide technical support to troubleshoot customer issues
Ability to coordinate with upstream provider regarding issues, status, changes
Awareness of when to send customer communication based on impact to customer
Identify patterns that could potentially lead to issues and escalate or resolve as needed
Accountable for status of created tickets, follow through, resolution, and closure
Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
Qualification
Required
Two or more years of IT experience handling Tier 1 networking issues
Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS)
Preferred
Knowledge of a broad array of systems and software troubleshooting
Company
StellarMettle Placements
Founded in 2021, StellarMettle Placements is a strategic blend of two powerful concepts: "Stellar" representing excellence, brilliance, and outstanding performance, and "Mettle" symbolizing strength, determination, and resilience.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase