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Storage Strategies, Inc. (SSI) · 1 month ago

Computer Systems Analyst

Fort Worth,TX,US

Full-time

Onsite

Entry Level

1+ years exp

Storage Strategies, Inc. (SSI) is seeking a Computer Systems Analyst to join one of their Navy programs in Ft. Worth, TX. The role involves providing superior customer service for internal and external clients by maintaining computer systems and ensuring users are equipped with the necessary technology to support company goals.

Information Technology & Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals

Act as a primary point of contact for incoming Helpdesk phone calls and emails

Open and update Support Requests based on phone calls and emails

Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors

Configure and deploy workstations and laptops

Provide client locations with onsite support as necessary

Create and maintain accurate documentation to ensure correct procedures and licensing are followed

Create and remove new user and computer accounts within and outside of domain environments

Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions

Regularly perform scheduled maintenance on desktops, laptops, and servers

Scan and maintain machines for security purposes

Provide technical assistance for common application and hardware issues

Research best practices for applications

Maintain confidential information as needed

Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance

Escalate issues to Advanced Services and the Management team as appropriate

Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity

Other duties and projects as assigned

Qualification

DoD8570 IAT Level IITechnical SupportCustomer ServiceProblem-SolvingAnalytical SkillsTeam SkillsCommunication Skills

Required

Education: DoD8570 IAT Level II (eg: Sec+)

Clearance: Secret

1-3 years' experience in Technical Support or equivalent experience

Excellent team skills, must be thorough, must have excellent communications skills, written and verbal

Demonstrate initiative and be results oriented with flexibility and tenacity

Demonstrate the ability to continuously adjust priorities to reflect changing circumstances

Ability to work in a dynamic cross-organizational team environment

Strong dedication to provide quality customer service

Effective problem-solving skills and inherent decision-making ability

Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue

Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms

Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus

Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings

May require use of personal or Government vehicle to drive to local and/or remote office locations