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ASU Enterprise Partners · 8 hours ago

Student Customer Service Specialist

Tempe, AZ

Part-time

Onsite

New Grad

ASU Enterprise Partners is a nonprofit organization dedicated to extending Arizona State University’s reach and advancing its charter. The Student Customer Service Specialist plays a vital role in daily operations by providing customer service, supporting office tasks, and assisting with conference center reservations.

Higher Education

Comp. & Benefits

Responsibilities

Provide excellent customer service for all guests, visitors, and employees

Display professional demeanor at all times

Offer a warm and welcoming environment by proactively greeting and directing visitors and answering questions

Perform reception desk duties on behalf of ASUEP and its affiliates, including the ASU Foundation

Responsible for coordinating all aspects of conference center reservations to ensure accuracy and assist with room setup to customer standards which includes moving and arranging tables and chairs

Perform daily tasks needed to support the daily operations of the ASUEP facilities

Assist with daily mail room operations and conduct daily deliveries

Oversee all aspects of company vehicles and golf carts

Oversee and conduct scheduled inventory/restock/ordering of all supplies

Organize supply rooms, mail room, storage rooms and galley areas

Provide basic audio-visual support

Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate

Provide parking validation for guests

Assist with special projects

Other tasks as requested or assigned

Qualification

Customer serviceMicrosoft ExcelMicrosoft WordInterpersonal skillsProblem solvingOrganizational skillsTeamworkAttention to detailCommunication skills

Required

Collaborative style, combined with the ability and desire to work in a team-based environment

Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its affiliates and University business and confidential prospect information

Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone

Ability to work both independently and as part of a team

Problem solver who can take initiative and set priorities while being flexible

Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

Ability to represent the institution well and possess an advocate's belief in the vision of ASU as the New American University

Attention to detail and thoroughness in completing assigned duties

Highly organized and able to handle multiple projects

Adept at navigating complex environments with evolving priorities and communication plans

Knowledge of Excel and Microsoft Word

A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others

Student must be willing to sign and abide by a confidentiality agreement

Student must possess a valid driver's license and have a driving record in good standing