FreedomCare · 2 months ago
Call Center Talent Pool Req (Philadelphia, PA)
Philadelphia, PA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrFreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The company is building a talent pool of customer service professionals to support patients and caregivers throughout their home care journey.
FitnessHealth Care
Responsibilities
Connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one
Collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone
Guide patients and caregivers through the onboarding and orientation process of joining FreedomCare
Support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued
Support patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need and feel heard and valued. Requires frequent travel to patient's homes
Qualification
Required
Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care
Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers
Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment
Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure
Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers
Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking
Benefits
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
Founded in 2015
501-1000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase