Krispy Kreme · 9 hours ago
Senior Manager, Operations Technology
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expKrispy Kreme is a renowned doughnut brand established in 1937, known for its fresh doughnuts and community engagement. The Senior Manager, Operations Technology will lead the development and maintenance of operational platforms, ensuring seamless integration across various functions while driving continuous improvement and innovation in technology solutions.
Food and BeverageFood ProcessingHospitalitySnack Food
Hiring Manager
Jordan Gray Chunn
Responsibilities
Provide technical direction and industry best practices for operational systems
Be a thought leader, solving business challenges through technology while aiming to reduce overall cost and accelerate speed to market
Collaborate closely with technology leaders in Infrastructure & Security, Corporate Functions & Data, as well as Shop/Retail Solutions to ensure alignment and seamless integration across the broader technology landscape
Daily teamwork with Operations, Logistics, Production Planning, and Manufacturing
Ownership of external vendor relationships required to provide operational solutions, platforms, and meet critical commercial needs
Build and maintain strong relationships with business partners and stakeholders to understand their needs and deliver solutions which support their objectives
Think and act like an owner of your technology portfolio
Be an advocate for optimization, assisting the team in capabilities prioritization, business results measurement (defining and delivering outcomes) while leveraging data driven decision making
Drive continuous improvement and innovation for back-of-house processes and technologies to enhance operational efficiency and effectiveness
Maintain high standards for predictable, consistent solution delivery
Provide ongoing analytical and technical support of current platforms and related integrations
Ensure the reliability, scalability, and security of all operational technology platforms
Proficient with both commercial & custom developed operations technology
Highly skilled at building enterprise APIs and high-availability architectures
Experience leading critical systems (including logistics platforms and product manufacturing/planning)
Familiarity with modern software development tools and cloud environments
Qualification
Required
Four-year degree in information technology, computer science, MIS or other related field
8+ years' experience leading complex technology and architecture initiatives
4+ years' experience working with back-of-house systems, operations platforms and related technology solutions
Ability to think strategically and execute tactically
Proactively and effectively communicate cross-functionally
Demonstrated people leadership experience
Highly adaptable and willing to work through ambiguity, exhibit a growth mindset and consistently deliver technical and business outcomes
Proficient with both commercial & custom developed operations technology
Highly skilled at building enterprise APIs and high-availability architectures
Experience leading critical systems (including logistics platforms and product manufacturing/planning)
Familiarity with modern software development tools and cloud environments
Preferred
Experience in supporting retail, CPG and/or the QSR industry is preferred, but not required
Benefits
Comprehensive benefits (medical, vision, and dental insurance)
Employee discount program
401K plan
Generous PTO Plan
Company events
Education Reimbursement
Adoption Assistance
Life Insurance
FSA/HSA Plans
Pet Insurance
Company
Krispy Kreme
Krispy Kreme is a global retailer of premium-quality sweet treats and is famous for its original glazed doughnut. It is a sub-organization of JAB Holding Company.
5001-10000 employees
H1B Sponsorship
Krispy Kreme has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2022 (1)
2021 (8)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-03-23Post Ipo Debt· $1B
2016-05-09Acquired
2001-05-17IPO
Leadership Team
Josh Charlesworth
President and CEO
Recent News
2026-01-01
2025-12-31
2025-12-25
Company data provided by crunchbase