SightCall · 2 months ago
Solutions Engineer - USA
United States
Full-time
Hybrid
Mid Level
3+ years expSightCall is the global leader in Visual Service Intelligence, helping organizations address rising service complexity and higher customer expectations. As a Solutions Engineer, you will lead technical pre-sales engagements with enterprise clients, demonstrating the SightCall platform and translating customer needs into effective solutions.
AppsArtificial Intelligence (AI)Augmented RealityCloud ComputingDeveloper APIsEnterprise SoftwareMobileSaaS
Responsibilities
Engage across all stages of the customer sales cycle, from product demonstrations and presentations to solution architecture and RFI/RFP responses
Lead structured discovery to uncover service challenges, gaps in expertise, and opportunities to apply Visual Assistance and multimodal AI to measurable customer outcomes
Translate customer workflows, KPIs, and pain points into differentiated SightCall solutions aligned with the Visual Service Intelligence framework
Scope and manage Proof of Value and targeted technical validation events, building outcome-centric evaluation plans with jointly agreed success criteria that demonstrate measurable impact on metrics such as FTFR, onboarding time, and service cost
Work as a strategic partner with your in-region Account Executives, shaping deal strategy, qualification, competitive positioning, and objection handling
Partner with global teams including the Solutions Engineering, Customer Success, Technical Account Management, and Product Management teams to enhance product features, share best practices, and strengthen go-to-market execution
Become proficient in SightCall’s platform capabilities, integrations, and value propositions to confidently support sales conversations and evaluation cycles
Articulate the role of multimodal AI, Knowledge Capture, and Xpert Knowledge within customer service transformation — without requiring deep AI engineering expertise
Represent SightCall at industry events, partner engagements, and customer meetings with compelling demos, relevant use cases, and thought leadership around Visual Service Intelligence and service transformation
Qualification
Required
Minimum of 3 years in customer-facing technical roles such as sales/solutions engineering or customer success, focusing on enterprise clients
Proven ability to run structured discovery and support value-based, consultative enterprise sales cycles
Strong experience in SaaS solutions, with experience of contact center or CRM SaaS solutions preferred
Exceptional customer-facing skills, including the ability to deliver compelling presentations and demonstrations
Comfort discussing high-level enterprise security topics such as media encryption, key management, SSO, RBAC, and audit requirements
Preferred
Experience in at least two of the following: Cloud/SaaS fundamentals: security, scalability, tenancy, media encryption
REST APIs & basic integration concepts
CRM/FSM/Service integrations (Salesforce, Genesys, Microsoft Dynamics, ServiceMax, Zendesk, ServiceNow)
Single Sign-On protocols: oAuth2.0, SCIM, SAMLv2
Video / WebRTC fundamentals
Ability to explain multimodal AI and visual knowledge concepts in business terms
Comfort working with technical teams to translate customer requirements into achievable integration patterns
Familiarity with AI concepts including: LLM/RAG basics, embeddings/vector DB concepts, prompt engineering, OCR/visual detection concepts, and a working understanding of human-in-the-loop editorial workflows
Benefits
Competitive salaries
Comprehensive benefits
Substantial opportunities for career advancement
Company
SightCall
SightCall is the leading Visual Assistance platform for enterprises enriched by Augmented Reality and Artificial Intelligence
51-200 employees
H1B Sponsorship
SightCall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$54.4MKey Investors
InfraVia Capital PartnersIdinvest Partners
2021-05-11Series B· $42M
2015-10-09Series A· $8.4M
2011-06-01Seed· $4M
Leadership Team
Thomas Cottereau
CEO and Founder
Frederic Navarre
CTO
Recent News
2024-01-19
Company data provided by crunchbase