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Dollar Bank · 1 month ago

Branch Officer I, Clark (Bilingual Spanish Required)

3115 West 25th Street

Full-time

Onsite

Senior Level

$66K/yr - $75K/yr

7+ years exp

Dollar Bank is a financial institution seeking a Branch Officer I for their Clark location. This role involves participating in a retail training program while focusing on business development and sales objectives, leading a motivated sales and service team, and driving business growth through community engagement.

BankingFinancial ServicesLendingVenture Capital

Responsibilities

Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values

Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships

Actively support customer engagement by adhering to the Bank’s service behaviors

Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads

Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity

Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback

Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events

Consistently achieve all established customer service goals and targets

Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction

Arithmetic skills to count money accurately

Computer literacy to access account information and process transactions

Develop a thorough knowledge of Bank products and guidelines by attending the required classes

Maintain a professional appearance and conduct yourself in a professional manner at all times

Maintain the highest level of professional integrity and ethics

Qualification

Retail banking experienceBusiness developmentManagement experienceCoaching skillsCustomer serviceCommunity engagementSales goals achievementProfessional integrityComputer literacyArithmetic skillsProfessional appearanceTeam leadership

Required

Candidate must have one of the following: Bachelor's Degree with four years as a Branch Manager or seven years of solid managerial experience with sustained consistent performance, preferably in a retail or retail banking environment, including experience managing staff, coaching, and meeting sales goals

High School Diploma/GED with seven years of solid management experience in a retail setting or three years of experience specifically as a Branch Manager in retail banking

Demonstrated capacity to build and maintain a strong community presence, contributing to both new and existing business growth opportunities

Ability to travel as needed to training

A valid driver's license and access to a reliable vehicle is required

Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency

Preferred

Strong retail banking and business development experience preferred, with a demonstrated ability to deliver outstanding customer service and exceed sales goals