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Gather Federal Credit Union · 4 months ago

Member Experience Representative- Kukui Grove Branch $22.00 an Hour

Lihue,HI,US

Full-time

Onsite

New Grad, Entry Level

$22/hr - $23/hr

0+ years exp

Gather Federal Credit Union is seeking a Member Experience Representative for their Kukui Grove Branch. The role involves assisting members with account transactions, promoting credit union services, and maintaining accurate records of membership accounts.

BankingFinanceFinancial Services

Responsibilities

Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions

Cashes check and pays money from savings and checking account upon verification of signatures and members account balances

Reconciles share draft accounts, process share draft check orders per member request

Process and transacts mail correspondence of member’s deposits, payments, and withdrawal requests

Prepares response to account verification requests

Maintains accuracy throughout all phases of work and ensures cash drawer and daily work is balanced on a daily basis

Prepares daily bank deposit

Promote and explain other credit union services such as IRA’s, certificates, safe deposit boxes, travelers checks, and money orders, and loans

Process membership applications, determines eligibility, opens and verifies all new accounts in accordance with established policies and procedures

Process ATM/check card orders and card fraud disputes

Qualification

Cash handlingCustomer serviceFinancial transactionsAccount managementInterpersonal skills

Required

Associate's degree from an accredited college; or a High School graduate plus six (6) months experience as a Teller in a financial institution or six (6) months cashiering experience involving daily balancing and reconciliation of a cash drawer or 'bank'

Must successfully pass background checks and pre-employment drug test

Courtesy, tact, and diplomacy are essential elements of the job

Must be able to perform job functions independently and work effectively either on own or as part of a team

Must be able to plan and direct the work activities of self and others

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise

Must be capable of climbing / descending stairs in emergency situation

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary

Must be able to work extended hours whenever required or requested by management

Must be capable of regular, reliable and timely attendance