Unity · 1 month ago
CSM Technician (Field Services)
Albuquerque, NM
Full-time
Hybrid
Entry Level
1+ years expUnityBPO is a Health IT business process and technology company that serves three areas of healthcare: acute care, post-acute, and ambulatory environments. The CSM Technician will create exceptional customer service experiences while resolving technical issues related to PC hardware and software for healthcare professionals.
3D TechnologyReal Time
Responsibilities
Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer
Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.)
Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively
Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
Take pride and responsibility to meet or exceed targeted performance metrics and objectives
Change is consistent in our environment and your adaptability to these changes is critical to our success
Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected
Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience
Appropriately document all required information into the ticketing system
Proactively identify opportunities to improve the environment and culture
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved
Qualification
Required
High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs
Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
Excellent verbal and written communication skills
Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs
Flexibility to work off schedule when needed
Must keep UnityBPO, patient, and client information confidential
Preferred
CompTIA A+ certification preferred
Healthcare environment experience preferred
Knowledge of medical-based terms and phrases are a definite advantage
Company
Unity
Unity [NYSE: U] offers a suite of tools to create, market, and grow games and interactive experiences across all major platforms from mobile, PC, and console, to extended reality.
5001-10000 employees
H1B Sponsorship
Unity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (55)
2023 (39)
2022 (81)
2021 (62)
2020 (78)
Funding
Current Stage
Late StageLeadership Team
Jim Whitehurst
Chief Executive Officer
John Riccitiello
CEO
Recent News
EIN Presswire
2025-12-10
2025-11-24
Company data provided by crunchbase