Harmonic Security · 1 month ago
Senior TechOps Engineer
San Francisco, CA
Full-time
Onsite
Senior Level
$150K/yr - $240K/yrHarmonic Security is a company focused on redefining cybersecurity through innovative technology solutions. They are seeking a Senior TechOps Engineer to build and run systems that enhance employee productivity and security, emphasizing automation and self-service. The role involves day-to-day support, tooling improvements, and collaborating with various teams to streamline operations.
Cyber SecurityGenerative AIInternetNetwork SecuritySecurity
Responsibilities
Provide TechOps support for employees when needed, covering core tools, devices, and day-to-day issues while focusing on building self-service and automated systems that reduce manual intervention over time
Lead the migration onto a new identity provider, including planning, implementation, communication, and post-migration support
Design and build an AI-driven TechOps chatbot, using automation tools such as Tines to handle common requests, guide troubleshooting, and reduce repetitive support tasks
Develop and maintain internal tools and workflows that support onboarding, offboarding, access control, SaaS administration, and routine operational tasks
Own endpoint management across macOS (primary), with additional coverage for Windows and Linux using tools such as Kandji, Intune, or FleetDM
Administer core productivity platforms, including Google Workspace, Okta, Notion, Slack, Jira and other key SaaS tools
Work directly with teams across the business to understand their technical needs, design solutions, and build lightweight tools
Support company offsites and large events, ensuring employees have reliable access to devices, connectivity, and key systems
Maintain a security-first approach, partnering with the Security team to implement controls, support audits, and reinforce secure-by-default practices across the company
Create internal documentation and knowledge resources that improve transparency, reduce support dependency, and help employees resolve issues independently
Contribute to the long-term development of the TechOps function, helping shape a team that combines operational support and engineering-led tooling development
Qualification
Required
Experience in technical operations, IT support, workplace technology, or DevOps-adjacent roles supporting modern SaaS-driven environments
Strong capability in supporting macOS, with working knowledge of Windows and Linux
Hands-on experience administering Google Workspace, Okta, Slack, Notion, and other common SaaS applications
Understanding of MDM tooling such as Kandji, Intune, or FleetDM
A strong grasp of Identity and Access Management, authentication flows, provisioning, and role-based access
An automation-first mindset, comfortable using tools such as Tines or other workflow platforms to eliminate repetitive tasks
Ability to break down open-ended problems, understand team needs, and build practical solutions-whether that's an internal tool, workflow, or automation
Clear communication skills, able to support employees at all technical levels with patience and clarity
Willingness to travel for offsites and company events when needed
Comfort working in a high-growth, fast-changing environment where priorities can shift
Engineering thinking-including understanding of basic software or scripting concepts-even if not coming from a pure software engineering background. (Python or coding experience is not required but will help you stand out and grow quickly in the role.)
A collaborative approach grounded in security best practices
Benefits
Competitive pay and meaningful equity with a direct stake in Harmonic's success
Comprehensive benefits including health, dental, vision, 401k matching, and flexible time off
A small, passionate team that values transparency, creativity, and learning
Thoughtful leadership that cares deeply about growth, impact, and people
Annual global offsites (past trips include Lisbon and Nashville)
The chance to directly shape both our product and our culture as we build a category-defining company
Company
Harmonic Security
Harmonic Security specializes in data protection, providing tools to easily monitor and safeguard sensitive data.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.5MKey Investors
N47IQTTen Eleven Ventures
2024-10-02Series A· $17.5M
2024-05-01Seed
2023-10-19Seed· $7M
Leadership Team
Alastair Paterson
Chief Executive Officer
Bryan Woolgar-O'Neil
Chief Technology Officer
Recent News
Help Net Security
2025-11-01
London Evening Standard
2025-10-11
2025-09-19
Company data provided by crunchbase