Heartland Business Systems, Inc. · 1 month ago
Senior Inside Sales Representative
Little Chute,WI,US
Full-time
Onsite
Mid, Senior Level
2+ years expHeartland Business Systems, Inc. is seeking a Senior Inside Sales Representative responsible for supporting Solutions Consultants and managing established accounts. The role focuses on building long-term relationships with customers, ensuring quality service, and achieving sales goals while handling various sales and support responsibilities.
Information Technology & Services
Responsibilities
Quote and process orders for high end solutions, including phone systems, network and servers, virtualization, etc
Work closely with our vendors/manufactures to negotiate discounts and proper pricing, as required
Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected
Partner with internal resource for scheduling of services and product delivery
Provide post-install support to include follow up with the customer to make sure all concerns have been covered and hardware/software registrations have been properly recorded for future tracking
Achieve individual sales goal determined by account load and line of business
Reach expected monthly sales goals of assigned sales team
Gathers information from clients and partners, to plan and schedule client meetings and other events, and assists with the coordination of client projects
Maximize existing client business relationships by being the main point of contact for all assigned customers and facilitate resolution of all matters internal to Heartland
Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow-up, missing signatures, and any other problem situation. Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed
Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant
Handle complex issues and problems, and refers only the most complex issues to higher-level staff
Provide innovative ideas on sales support process improvements. Collaborate with other ISR’s to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations
Assist the Solutions Consultants in delivering quarterly business reviews to clients
Assist with training or answering questions for less experienced Inside Sales Representatives
Perform other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent experience
2+ years in an Inside Sales/Account Specialist role in an IT related field
High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects
Must be proficient using a computer and working with Microsoft Office software
Preferred
4+ Years IT industry experience
Ability to prospect, assess needs, overcome objections, and close sales via the telephone as well as in person
Cisco Blackbelt and/or Microsoft AZ-900 Certifications
Company
Heartland Business Systems, Inc.
Heartland is a boutique software and IT consulting company specializing in the rapid design and implementation of business solutions for small to mid-market businesses.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase