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Gather Federal Credit Union · 1 month ago

IT Business Analyst

Lihue,HI,US

Full-time

Onsite

Entry, Mid Level

$71K/yr - $76K/yr

2+ years exp

Gather Federal Credit Union is seeking an IT Business Analyst to serve as a liaison between the IT department and business units. The role involves facilitating communication, documenting business requirements, and managing project timelines to ensure technology solutions align with business objectives.

BankingFinanceFinancial Services

Responsibilities

Facilitate requirements elicitation sessions with stakeholders to capture and define business needs. Document business requirements, business rules, and workflows clearly and consistently. Translate business needs into technical specifications. Identify, analyze, and resolve business system issues related to requirements

Serve as a liaison between the IT team and business units to support product development, system upgrades, and new releases. Establish and manage project timelines, milestones, and deliverables using appropriate tools. Manage resources efficiently and communicate potential risks to project success. Maintain clear communication and manage expectations of diverse stakeholders, simplifying technical concepts for non-technical audiences

Coordinate and perform end-user acceptance testing (UAT) and systems testing. Validate that solutions meet both business and technical requirements. Participate in data quality validation and conduct post-implementation reviews to assess effectiveness

Analyze existing business processes to identify inefficiencies and bottlenecks. Provide recommendations and assist with implementing workflow improvements to boost productivity

Assist users with routine software, hardware, and procedural issues. Support IT team members with operational challenges and ensure smooth day-to-day business operations and data processing. Supports maturity efforts for the Information Security compliance program

Qualification

Business AnalysisRequirements ElicitationProject ManagementTechnical SpecificationsMicrosoft Office SuiteAnalytical SkillsProblem-SolvingCommunication SkillsOrganizational Skills

Required

Bachelor's degree in information technology, information systems, business, or related field; OR Associate degree from an accredited college with a minimum of two (2) years of relevant experience; OR High School diploma or equivalent plus four (4) years of relevant experience

Two to Five years of similar or related experience, including time spent in preparatory positions

Solid understanding of information technology, business analysis, and project management principles

Proven problem-solving skills with the ability to analyze complex technical issues and develop effective solutions

Hands-on experience with project management methodologies and active participation in major IT projects

Ability to translate business needs into clear technical and process requirements

Demonstrated capability to manage multiple priorities and work effectively under pressure

A significant level of trust, credibility and diplomacy is required

In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature

Self-driven and able to work independently with minimal supervision, while also thriving in collaborative team environments

Excellent verbal and written communication skills, adept at engaging diverse stakeholders at all organizational levels

Strong analytical abilities to interpret data, identify root causes, and formulate actionable solutions

Exceptional organizational skills for managing multiple projects and tasks efficiently

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Must be capable of climbing / descending stairs in an emergency situation

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be capable of regular, reliable and timely attendance

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters