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GLG · 1 month ago

HR Operations Specialist: Benefits & Leaves

United States

Full-time

Remote

Mid Level

$61K/yr - $85K/yr

3+ years exp

Gerson Lehrman Group (GLG) is the world’s insight network, providing decision makers with the expertise they need to advance. They are seeking an HR Operations Specialist focused on managing US benefits and leaves, ensuring compliance with regulations, and delivering exceptional employee support. The role involves collaborating with various stakeholders to optimize HR service delivery and enhance employee experience.

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Responsibilities

Own the end-to-end employee experience for all US benefit programs, including health (medical, dental, vision), life and disability insurance, 401(k) plans, COBRA, and wellness programs

Lead the annual Open Enrollment process, including system updates, employee communications, and materials distribution

Serve as the trusted expert to support all benefit enrollments and life event changes in Workday and vendor portals, ensuring data accuracy and timely resolution of issues

Conduct regular audits of benefit enrollments and reconcile monthly benefit invoices to ensure accuracy and resolve any discrepancies promptly

Deliver new hire benefits orientation sessions and manage benefits continuation/termination processes for departing employees

Collaborate on the design of education and communication programs to drive engagement with benefits programs and build awareness of available services

Contribute to the design of employee surveys and feedback loops to gather information that will drive the continuous improvement of our benefits offerings

Serve as the primary point of contact and subject matter expert for employee inquiries regarding benefit eligibility, enrollment, coverage and claims resolution, liaising directly with carriers and vendors as needed

Provide back-up support for the administration of non-US benefits programs, including renewals, escalated query management, invoicing, communications and marketing

Work in partnership with our Benefits Broker and vendor partners to stay current on benefits regulations and legislation and to understand changes to audit or reporting requirements

Maintain the established compliance calendar and coordinate activity required to meet key compliance deadlines

Conduct analyses and deliver reporting as required to meet regulatory requirements

Manage the leave of absence lifecycle for all US employees with our vendor Unum; from initial request through return to work, including:

Partner with UNUM to determine employee eligibility and track approved leaves of absence in Workday

Manage individual cases closely, keeping on top of changes to approved leaves (extensions, early returns or changes to approved leave type) to ensure accurate record-keeping

Work with Payroll to validate and confirm leave-related pay impacts

Liaise closely with HR Business Partners on specific cases and provide support to managers as they navigate the leaves process and subsequent return to work

Manage the workplace accommodations request process in partnership with HR Business Partners to ensure a fair determination is reached for every case

Working as part of the broader HR Operations team, you will have the opportunity to collaborate on a wide range of strategic initiatives and key deliverables, all with the common goal of optimizing HR service delivery

Maximizing the value of our investment in technology by identifying new ways to streamline and automate workflows

Partnering with the HR Technology team to design, test and launch systems and process enhancements

Contributing to the development of AI-enabled solutions that drive productivity and help our team members focus on the most value-add activities

Getting actively involved in operational support processes, contributing to the delivery of best-in-class operational support to GLGers globally

Qualification

US benefits administrationLeave of absence managementWorkday proficiencyFederal regulations knowledgeMicrosoft ExcelAnalytical skillsVendor relationship managementCommunicationAttention to detailOrganizational skills

Required

Bachelor's degree, along with 3+ years of direct experience in US benefits and leave administration

Extensive knowledge of federal and state regulations including FMLA, ADA, ERISA, COBRA, and HIPAA is essential

Prior experience using Workday to administer benefits is preferred, or proven ability to master new HR systems quickly; advanced skills in Microsoft Excel (data analysis, VLOOKUPs, pivot tables)

Exceptional attention to detail and strong organizational skills, able to manage multiple competing priorities in a fast-paced environment

Strong verbal and written communication with an empathetic, customer-focused approach

Ability to exercise discretion and maintain strict confidentiality of sensitive employee information including medical and other protected information

Strong analytical and problem-solving skills, able to interpret complex regulations and apply them to resolve employee issues

Experience working closely with vendor partners and managing vendor relationships