Wake Forest University · 1 month ago
Communications Officer, University Police
Winston-Salem, NC
Full-time
Onsite
Mid Level
3+ years expWake Forest University is seeking a Communications Officer for their Police department. The role involves operating communication systems, dispatching calls for assistance, and responding to emergency situations while maintaining necessary documentation and compliance with regulations.
EducationHigher EducationUniversities
No H1B
Responsibilities
Operates the department’s radio communications system and dispatches all calls for assistance to officers in a proper and professional manner
Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies
Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible
Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law
Monitors SFI card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost
Monitors University fire and burglar alarm systems and takes appropriate actions when necessary
Monitors student location records system, keeping all information up-to-date
Issues bicycle registrations; maintains and files necessary forms/paperwork
Monitors video cameras and changes tapes as necessary
Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations
Qualification
Required
High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience
Excellent interpersonal, communication, and time management skills
Proficiency with the operation of multiple line telephones and multi-channel radio equipment
Ability to handle sensitive information in a confidential manner
Proficiency in Microsoft Office, the internet, and other relevant software
Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously
Ability to organize workflow and coordinate activities
Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department
Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training
Ability to utilize hazardous material resources provided by the department
Ability to meet the requirements of the University's automobile insurance
Physical Requirements: light work; standing, walking, talking, hearing, and close visual acuity. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions; exposure to infectious diseases; required to function around prisoners or mental patients. Must be able to sit at a desk/console for long periods of time. Must be able to work alone in the communications Center for long periods of time. Must be drug free and pass random drug tests as scheduled. Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing
Preferred
Three years related experience in police/emergency communications
Company
Wake Forest University
Wake Forest University is a private, independent, nonprofit, non-sectarian, coeducational research university.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$63.9MKey Investors
Lilly EndowmentAmeriCorps Public AlliesNational Institutes of Health
2025-07-10Grant· $30M
2024-10-10Grant· $0.2M
2023-02-23Grant· $3M
Leadership Team
Dedee DeLongpre Johnston
VP, Sustainability (CSO) and Chief of Staff to the Executive Vice President/Chief Financial Officer
Jacqueline Travisano
Executive Vice President and Chief Financial Officer (CFO)
Recent News
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