Apply on Employer Site

Viral Nation · 1 month ago

Director, Creative Project Management Office

United States

Full-time

Remote

Director/Executive

7+ years exp

Viral Nation specializes in building social-first ecosystems for brands to connect with the modern consumer journey. They are seeking a Director for the Creative Project Management Office to ensure cross-functional alignment and execution across various teams, focusing on project management and operational efficiency.

AdvertisingMarketingSocial Media

Responsibilities

Develop and execute a forward-thinking vision for the Creative PMO’s process integration from pre-sales to execution, ensuring its alignment with Viral Nation's overarching business objectives and company OKRs

Drive a culture of continuous improvement and strategic execution

Oversee functions in the Creative PMO Roadmap that clearly outline deliverables, milestones, and timelines for team members to achieve the overall PMO strategic goals

Actively offers solutions to problems in a proactive manner

Support CPMs operational cadences, such as Weekly Business Reviews and Monthly Financial Reports, with the CPM team

Provide insightful weekly and monthly updates to the leadership team on resource utilization, backlog trends, business integration success, and strategic initiatives to Senior Leadership

Ensure resource planning aligns with creative project scopes and timelines

Support Senior Leadership in establishing the strategic mandate, vision, structure, and governance model for the central Creative Project Management Office (PMO) to ensure all critical cross-functional projects are executed effectively and in alignment with strategic business objectives

Help to define and enforce project management methodologies, tools, and best practices across the organization to ensure consistency, quality, and predictability of creative project delivery

Support Senior Leadership to implement robust enterprise-wide risk management and organizational change management practices within the PMO to minimize disruption and maximize adoption of new processes and tools

Direct and manage the organization's strategic creative project portfolio, prioritizing initiatives, managing resource allocation, and ensuring timely delivery and successful outcomes across departments

Oversee CPM team key reporting metrics, including backlog visibility, resource utilization, and support pipeline forecasting, to provide actionable insights to leadership

Establish, monitor, and enforce Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) across pre-sales & client services agency workflows to ensure accountability and high-quality delivery

Oversee creative operational teams to continuously identify and implement opportunities to streamline processes, enhance efficiency, and deliver greater value to customers and the business

Serve as the primary liaison, engaging with other leadership members, presenting updates on operational initiatives, performance metrics, and strategic recommendations. Build consensus and support for key initiatives across the organization

Provide leadership around RFP responses, scoping, and resource planning for new clients

Develop and manage project onboarding workflows to ensure seamless integration

Manage internal and external network of creative/production freelancers and partners

Align with VP, Operations for creative estimating, pricing, and budget adherence

Report on new creative business pipeline forecasting to PMO leadership

Lead post-mortems on major creative projects to identify process improvements for resource optimization

Create a new business onboarding scorecard to measure and report the success of project integration

Oversees and manages multiple creative project teams to ensure the successful delivery of complex projects to completion. Responsible for directing and overseeing day to day activities of the creative project teams, to attain project milestones and goals and ensure delivery schedules are met on-time / ahead of schedule

Lead seamless collaboration and drive alignment across all departments with department leaders, including New Business, Client Services, COEs, Finance, and Marketing for the pre-sales process

Facilitate cross-functional collaboration sessions to proactively identify and resolve blockers, improve integration between teams within the PMO, and build consensus among leadership

Build and lead a high-performing team, attracting, mentoring, and retaining top talent across project management functions

Foster a collaborative, innovative, and data-driven culture within the team and across the organization

Define and own key performance indicators (KPIs) as a team and independently measure the effectiveness of all PMO & Creative Project Manager-specific initiatives. Conduct regular performance assessments and implement corrective actions as needed

Qualification

Creative project coordinationProject management platformsStakeholder managementGoogle Workspace toolsTeam leadershipMultitasking skillsCommunicatorOrganizational skillsHigh emotional intelligenceFast-paced environment adaptability