Grainger ยท 3 hours ago
Branch Team Lead (Full Time)
Lanham, MD
Full-time
Onsite
Mid, Senior Level
$35/hr - $35/hr
3+ years expGrainger is a leading broad line distributor serving millions of customers worldwide with innovative technology and deep customer relationships. The Branch Team Lead role involves overseeing daily operations to ensure customer service excellence and operational efficiency while empowering team members to contribute to the company's success.
HospitalityIndustrialManufacturingOffice SuppliesSupply Chain Management
Responsibilities
Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
May take and respond to emergency customer calls after hours
Qualification
Required
High school diploma or Bachelor's degree
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Voice the vision of the branch to all employees
Train people on processes, procedures, compliance and product knowledge
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment
Benefits
Medical, dental, vision, and life insurance coverage starts on day one of employment.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, parental leave, and other benefits.
Safety shoes provided (where applicable).
Company
Grainger
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.
10001+ employees
H1B Sponsorship
Grainger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (26)
2023 (15)
2022 (28)
2021 (14)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
D. G. Macpherson
Chief Executive Officer
Nancy Berardinelli-Krantz
Senior Vice President and Chief Legal Officer
Recent News
Benzinga.com
2025-12-30
2025-11-08
Company data provided by crunchbase