HiBob · 1 month ago
Renewal Manager - Bilingual Spanish
US, United States
Full-time
Hybrid
Mid Level
$76K/yr - $104K/yr
3+ years expHiBob is a company that helps modern, mid-size businesses transform their HR management. As a Renewal Manager, you will drive customer retention by managing contract renewals for mid-market and enterprise accounts, leveraging strong negotiation skills and collaborating with cross-functional teams to ensure a smooth renewal experience.
Human ResourcesInformation TechnologySaaSSoftware
Responsibilities
Lead the contract renewal process for a portfolio of customers
Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues or contract terms
Manage a segment-specific renewal strategy that includes automated renewal and uplift processes as well as manual, high touch renewal processes
Manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies
Work with internal legal and finance teams to ensure the seamless execution of renewal contracts
Manage renewal strategy in close collaboration with CSMs & AMs with focus of demonstrating value, mitigating risk and converting expansion opportunities to maximise gross and net revenue retention
Protect existing revenue streams, identify opportunities and risks by proactively assessing customer health and working closely with CSM to develop strategies to mitigate churn and downsell risk
Share customer feedback with internal teams to help improve products, services, and support processes
Meet and exceed uplift, upsell, gross and net retention KPIs through data-driven analysis, planning and execution
Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce)
Provide weekly, monthly and quarterly renewal reporting, tracking key metrics such as renewal rates, churn, and growth opportunities
Qualification
Required
3+ Strong understanding of customer success principles with a customer-centric mindset and ability to demonstrate value and ROI alongside CSMs
Fluency in Spanish (written and verbal) is required
Track record of meeting or exceeding renewal and retention targets (gross retention, net retention, expansion ARR)
Experience managing auto-renewal and uplift processes, as well as facilitating manual renewals
Strong influence, negotiation, and objection-handling skills
Ability to work independently while collaborating effectively with CSMs, AMs, and other stakeholders
Excellent organizational skills with the ability to manage multiple renewal cycles simultaneously
Analytical mindset with experience in forecasting and attainment reporting
Proficiency with CRM and renewal tools (e.g., Salesforce, ChurnZero, Google Suite)
Preferred
SaaS HR tech experience is a plus
Benefits
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for bobbers in the NY metro area
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
Company
HiBob
HiBob is a people management platform that offers benefits administration, payroll, and employee engagement solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$574MKey Investors
General AtlanticPerpetual GrowthBessemer Venture Partners
2023-09-19Series D· $150M
2022-08-17Series D· $150M
2021-10-12Series C· $150M
Leadership Team
Ronni Zehavi
CEO & Co-founder
Israel David
Co-Founder and CTO
Recent News
2025-12-20
BusinessCloud
2025-12-16
Company data provided by crunchbase