Client Services Manager - Troy (On-site 3x) jobs in United States
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Doxim · 1 month ago

Client Services Manager - Troy (On-site 3x)

positionTroy, MI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Doxim is a company focused on enhancing client experiences and they are seeking a Client Services Manager. In this role, you will manage client relationships, oversee project implementations, and ensure client satisfaction while driving revenue growth.

CRMDocument ManagementEmail MarketingEnterprise SoftwareFinancial ServicesPaymentsSaaSSoftware

Responsibilities

Manage overall client relationship; Build strong rapport with client and client’s team
Introduce initiatives and solutions that grow the client’s revenue and profit
Provide governance for contract adherence
Set expectations and deliver results accordingly
Instill strong business ethics and sense of urgency in a matrixed business environment
Work collaboratively across all departments
Oversee implementation of projects through closure and ensure client receives appropriate communication
Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction
Work closely with clients and peers to understand and anticipate their needs
Think through and solve complex problems; proactively provide mitigation for future problems
Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes
Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate
Interpret and understand KPI’s, contracts, and SLA’s
Demonstrate innovative thinking and strong problem-solving skills
Serve as client advocate within the company as well as company advocate to client
Must be able to fully set up customer information in OPACS/ERP

Qualification

SalesforceCustomer serviceProject managementContinuous ImprovementSaaS experienceComputer proficiencyCommunication skillsProblem-solving skills

Required

Minimum of 2 years' experience using a case management system (Salesforce is preferred)
Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment
Strong demonstrated oversight for handling complex client issues
3PL is highly preferred working with premium brands
Background with Continuous Improvement and Project Management is recommended
Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook

Company

Doxim

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Doxim is the customer communications management (CCM) and engagement technology leader serving financial and regulated industries.
dateFounded in 2000
location
Markham, Ontario, CAN
people-size501-1000 employees
web-link
http://www.doxim.com/

Funding

Current Stage
Late Stage
Total Funding
$12.98M
Key Investors
PNC Bank
2018-03-01Acquired
2016-10-04Debt Financing· $12.98M

Leadership Team

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Mike Hennessy
Chief Executive Officer
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Chris Rasmussen
Founder, Board Member
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Recent News

PR Newswire
Another Exciting Milestone: Doxim Opens New Location in Phoenix, AZ
2025-12-11
Canon U.S.A., Inc.
Students from University Inkjet Program-Member Schools Visit Canon Customers For First-Hand Experience in the Printing Industry
2025-04-30
PRWeb
Doxim Marks Milestone Anniversary: 25 Years of Customer Communications Excellence
2025-01-07
Company data provided by crunchbase