Attentive · 1 month ago
Manager, Platform Services
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $145K/yr
2+ years expAttentive is an AI marketing platform focused on 1:1 personalization, redefining brand and customer connections. The Manager, Platform Services will lead a team of Program Coordinators to drive customer adoption of the Attentive platform, refine processes, and analyze team performance.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Responsibilities
Oversee and manage members of the Attentive Platform Services team (Program Coordinators)
Act as a primary point of support and escalation for your team
Coach for services delivery excellence
Identify opportunities for streamlining and improving operations
Implement new processes, systems, and tools to scale our team
Analyze and provide detailed insights about your team’s performance
Qualification
Required
2+ years of experience as a manager, team lead, senior-level IC
You are a servant-leader with a knack for mentorship and coaching
You have proven experience in leading initiatives and teams successfully
Strong project management and problem solving skills, ability to prioritize correctly and work independently
Proficient with building reports and can tell stories beyond numbers
Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem
Solid technical knowledge of the Attentive platform and ability to troubleshoot issues when needed
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
Benefits
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
VP of Engineering
Recent News
baincapitalventures.com
2026-01-14
Sequoia Capital
2026-01-05
Company data provided by crunchbase