Blue Star Partners · 1 month ago
IT Analyst (Contract-to-Hire)
Columbus, OH
Full-time, Contract
Hybrid
Mid Level
$60/hr - $65/hr
3+ years expBlue Star Partners LLC is seeking an IT Analyst with strong IT Business Analyst skills to support various activities across the IT organization. The role involves requirements gathering, application support oversight, vendor management, and customer engagement, with a focus on maintaining strong relationships and ensuring service quality.
ConsultingE-LearningProject Management
No H1B
U.S. Citizen Only
Responsibilities
Conduct thorough requirements gathering, documentation, and analysis (CBAP certification a plus)
Ensure traceability of business requirements to functional requirements, user stories, and test cases
Lead stakeholder meetings in a structured, organized manner
Apply critical thinking and problem-solving skills to resolve issues
Maintain strong customer and vendor relationship management skills
Build and maintain strong customer relationships across supported business units
Manage service partners to meet application support SLAs
Provide ongoing reporting to customers on:
Application portfolio
Incident and request status
Environment health
Roadmap updates
Collaborate with service partners on application knowledge, troubleshooting, and continuous improvement
Apply strong analytical and problem-solving abilities
Communicate effectively with both technical and non-technical audiences through presentations, diagrams, reports, and user stories
Lead or facilitate requirements elicitation workshops to establish scope, processes, outcomes, and business needs
Develop detailed business requirements, ensuring they are validated and approved by stakeholders
Maintain requirements traceability throughout the project lifecycle
Influence solution design to ensure alignment with business goals and strategic objectives
Support testing teams by helping define and review test scripts and user acceptance criteria
Monitor performance and quality of IT services using KPIs and service metrics
Assess business impact of IT risks, escalate appropriately, and ensure minimal disruption
Maintain deep understanding of application domains including processes, data flows, system architecture, and integrations
Work with vendors to resolve incidents, service requests, and operational issues
Prepare materials for performance review meetings and leadership status updates
Assist Business Relationship Managers in demand intake, business strategy discussions, and early business case input
Document as-is and to-be processes using standard tools and methodologies
Support design workshops, scope refinement, and solution visualization
Provide consulting support throughout delivery and deployment phases
Evaluate business processes, identify bottlenecks, and recommend improvements
Participate in vendor reviews, product discussions, RFI/RFP contributions, and usability review of proposed solutions
Maintain consistent use of internal tools, templates, and best practices
Support change request analysis, impact assessment, and documentation updates
Perform other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent work experience in IT, Business, or related field
3–4 years of experience in application services, analysis, deployment, or support
Experience working closely with service providers, delegating operational activities, and overseeing vendor performance
Knowledge of IT infrastructure, software component relationships, on-premise solutions, and SaaS platforms
Strong proficiency with MS Office, MS Project, and the ability to learn new technical concepts quickly
Strong analytical skills including process analysis, root cause analysis, and development of improvement recommendations
Excellent verbal and written communication, collaboration, negotiation, and organizational skills
Ability to travel to client's business unit or service provider locations as needed
2+ years experience working with support vendors in a software support environment
Knowledge of ITIL processes and metrics
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Preferred
Demonstrated experience leading software implementation requirement sessions and documenting business, functional, and nonfunctional requirements
Strong written and verbal communication skills in technical delivery environments
Understanding of project management fundamentals (PMP certification is a plus)
Proven success leading technical project delivery
Ability to operate independently across multiple functional domains
Company
Blue Star Partners
Blue Star Partners is a consulting company that provides leadership development, project management and organizing for innovation.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamal Baggett
Partner
Recent News
2025-06-30
Company data provided by crunchbase