Service Desk Analyst (Technical or Patient Support) jobs in United States
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Unity · 1 month ago

Service Desk Analyst (Technical or Patient Support)

positionAlbuquerque, NM
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

UnityBPO is a premier Health IT company providing business process and technology services in healthcare markets. The Service Desk Analyst serves as the first line of resolution for clients, providing timely support to healthcare professionals and patients with their technology needs.

3D TechnologyReal Time
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H1B Sponsor Likelynote

Responsibilities

Assist multiple clients across different ticketing systems
Quickly and efficiently identify the customer’s specific information
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.)
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling
Capacity to work independently and effectively while maintaining good team interactions
Partner with team members to ensure that the phones are covered during breaks, lunch, etc
Flexibility in scheduling to meet the needs of the business

Qualification

CompTIA A+ CertificationElectronic Health Record (EHR)PC operationsCustomer ServiceMulti-taskingVerbal communicationWritten communicationProblem solvingAdaptability

Required

High School diploma or G.E.D. equivalent/and or experience
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment

Preferred

CompTIA A+ Certification a plus
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

Company

Unity

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Unity [NYSE: U] offers a suite of tools to create, market, and grow games and interactive experiences across all major platforms from mobile, PC, and console, to extended reality.
dateFounded in 2004
location
San Francisco, California, USA
people-size5001-10000 employees
web-link
https://unity.com/

H1B Sponsorship

Unity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (55)
2023 (39)
2022 (81)
2021 (62)
2020 (78)

Funding

Current Stage
Late Stage

Leadership Team

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Jim Whitehurst
Chief Executive Officer
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John Riccitiello
CEO
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