Covariance.ai · 1 month ago
Senior Director of Client Success
New York
Full-time
Hybrid
Lead/Staff, Director/Executive
$240K/yr - $275K/yr
4+ years expCovariance is looking for a Senior Director to help scale the next generation of consumer intelligence platforms. The role involves owning the client transformation journey, designing workshops, and guiding marketing stakeholders to achieve measurable business impact.
Artificial Intelligence (AI)Information TechnologyMachine LearningSoftware
Responsibilities
Lead & Scale the Function: build the Client Success org from 0→1→N; hire, coach, set the operating cadence, and raise the bar on outcomes and experience
Executive Impact: be the trusted advisor to the C-suite. Co-create a 30/90/180-day value roadmap tied to concrete client KPIs (growth, LTV, market share, efficiency)
Time-to-Value & Adoption: unblock data enablement and security, stand up training, and land the first measurable lift within the first 60-90 days
Own Expansion (Strategy + Execution): run the upsell/cross-sell and renewal motion end-to-end; multi-thread sponsors, craft crisp business cases, and close alignment across finance, data, and marketing leaders
Impact Reviews: drive tight EBRs/QBRs that show results, gaps, and next actions
Product Signal: turn customer signals into prioritized themes and bets; influence Product roadmaps and validate with lighthouse customers
Agile Playbooks & Tooling: create lightweight, iterative playbooks (onboarding, health, risk/expansion signals). Stand up the tooling stack (e.g., Gainsight/Catalyst/HubSpot) and iterate fast on what the data proves
Operating Rhythm: forecast expansions/renewals, surface risks early, and drive cross-functional escalations so nothing stalls
Qualification
Required
4–7 yrs at a top-tier management consultancy, agency strategy group, or in-house marketing analytics team
Proven track record running data-driven marketing transformations for enterprise brands
Fluency in SQL/BI plus storytelling chops for senior executives
Experience navigating enterprise procurement, security, and change-management cycles
Preferred
Prior work with alternative or transaction-level data sets (card spend, location, SKU)
Experience running value-engineering or economics-of-marketing workshops
Familiarity with PLG metrics and self-serve customer journeys
Benefits
Free health, vision, dental insurance
401k with match
Unlimited PTO + 13 company holidays
Daily Grubhub lunch stipend
Pre-tax commuter benefits
Company
Covariance.ai
Covariance delivers previously-impossible insights by combining our breakthroughs in machine learning with external data.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joshua Joseph
Co-Founder, Chief Science Officer
Recent News
Cointelegraph
2024-12-27
Company data provided by crunchbase