LEER Group · 7 hours ago
Customer Service Representative
Elkhart, IN
Full-time
Onsite
Entry, Mid Level
2+ years expLEER Group is seeking a Customer Service Representative (CSR) to handle customer calls, process orders, and resolve issues related to orders, shipments, or billing. The role requires empathy and a strong understanding of the business to effectively assist customers and ensure their satisfaction.
Industrial ManufacturingManufacturingSales
Responsibilities
Answers the telephone within the 2nd ring, no more than three
Completes secondary work assignments while consistently being interrupted with the primary work assignment of answering the phones
Assists the caller in a timely manner without rerouting the call to someone else
Will always follow-up with special customer service situations and requests
Traces shipments for caller, in a timely manner, and takes the EXTRA STEP to advise the Customer of delivery date/time, thus ensuring a happy customer
Informs customers of existing price quotes, shipping date, anticipated delays, and additional information needed by customer
Routes order to appropriate department for filling and follows up on orders to ensure delivery by specified dates
Attempts to sell additional merchandise to customers
Self-starter with a hands-on approach and the ability to work independently
Submit detailed orders to appropriate personnel with clear and concise information
Quote products and prices under existing company guidelines with the help of Sales Manager and/or Controller. Follow-up on all open quotations to secure orders and close sales
Acts as a knowledgeable resource for all Leer customers and has the ability to work unaided
Assists in possible needed administrative duties, related to the customer base
Keep thorough notes and records of each conversation with customers, sales personnel, and internal contacts to ensure a valid paper trail is kept
Personal skills including professional appearance and time management
Other duties as assigned or needed
Qualification
Required
2-4 years prior Customer Service Experience
High School diploma or general education degree (GED) required
Proficient in Microsoft Office and related software packages
Basic computer skills are required
Able to accurately type 45 words per minute
Preferred
College equivalent a plus
Pick-up truck industry product knowledge, a plus
AS 400, JD Edwards experience helpful but not necessary
Company
LEER Group
LEER Group is a collection of companies that make it North America’s largest manufacturer and supplier of fiberglass and aluminum truck caps and tonneau covers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Gardini, CPA
Chief Financial Officer
Nando Zucchi
President and COO
Recent News
Google Patent
2025-05-06
Company data provided by crunchbase