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Chase · 1 month ago

Experience Design, Vice President - Platform Designer, Customer Acquisition & Onboarding

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$142K/yr - $205K/yr

5+ years exp

Chase is seeking a Vice President of Experience Design focused on Customer Acquisition & Onboarding. The role involves leading the design strategy for user-friendly experiences, defining UI systems, and collaborating with product and engineering teams to enhance the customer journey.

BankingFinancial Services

Responsibilities

Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas

Define, build, scale, and maintain UI systems, reusable patterns, and design frameworks that support cross-LOB experiences and drive consistency and efficiency

Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints and enterprise-level applications

Champion inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion

Collaborate with product, engineering, and other partners to integrate user experience design into development processes

Analyze market trends, gather user feedback, and leverage data insights to inform design decisions and optimize user experiences

Lead and mentor design teams, fostering growth, collaboration, and a positive team culture

Qualification

User experience designInclusive designDesign frameworksVisual representation skillsTechnical literacyDesign leadership

Required

5+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions

Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies and 'north star' representations

Advanced technical literacy, including understanding client-side technologies, APIs, microservices, and their impact on user experience