Apply on Employer Site

Ivo · 4 weeks ago

Customer Marketing Manager

San Francisco, California

Full-time

Onsite

Mid Level

$125K/yr - $145K/yr

3+ years exp

Ivo is an AI-powered contract intelligence platform built for in-house legal teams, and they are seeking a Customer Marketing Manager to deepen relationships with customers and drive product adoption. The role involves building enterprise expansion programs, enhancing customer onboarding, and developing advocacy initiatives to turn satisfied users into active advocates.

Artificial Intelligence (AI)LegalLegal Tech

H1B Sponsored

Responsibilities

Build enterprise expansion and renewal programs: Design campaigns and playbooks that improve renewals, identify expansion opportunities, and grow NRR across the enterprise

Drive usage and engagement: Launch targeted lifecycle campaigns that increase adoption of new features across Ivo’s platform

Improve and scale customer onboarding: Enhance onboarding experiences, streamline communication touchpoints, and design repeatable campaigns that drive early adoption and long-term retention

Lead customer advocacy: Develop and scale Ivo’s advocacy engine – from customer stories and review drives to referral programs and CAB initiatives

Run customer webinars and events: Plan and execute recurring webinars that highlight product best practices, customer wins, and upcoming launches

Collaborate cross-functionally: Partner closely with Demand Gen, Product, CS, and Content to align messaging, share insights, and amplify customer success

Measure and optimize: Reliably track and report on key adoption, engagement, and advocacy metrics

Qualification

B2B marketing experienceCustomer-facing content creationMarketing automation toolsCRM tools familiaritySelf-starter mindset

Required

3+ years of experience in B2B marketing, ideally across customer, content, or demand generation functions

Experience creating customer-facing content (case studies, reviews, videos, or webinars)

Familiarity with marketing automation and CRM tools (Salesforce preferred; Hubspot a plus)

A self-starter mindset with the ability to build programs from 0→1 and collaborate across teams

Benefits

Relocation assistance for successful applicants moving to SF

Support for visa and green card applications where applicable

Comprehensive medical, dental and vision plans to suit the needs of you and your family

Unlimited PTO

Generous office space in Downtown San Francisco, with snacks, coffee and regular team building events and activities

Company

Ivo

Glassdoor2.4

Ivo provides AI-powered contract review solutions, automating analysis, redlining, and compliance for legal teams.

Founded in 2021

San Francisco, California, USA

51-200 employees

https://www.ivo.ai

H1B Sponsorship

Ivo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)