Zegna · 14 hours ago
New York City 57th St Style Advisor
New York, NY
Full-time
Onsite
Entry, Mid Level
$150K/yr - $150K/yr
2+ years expZEGNA is a global leader in luxury menswear, founded in the Italian Alps in 1910. As a Style Advisor, you will deliver exceptional luxury shopping experiences while building meaningful customer connections and supporting operational excellence.
FashionRetailTextiles
Responsibilities
Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset
Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling
Develop and drive business by proactively identifying opportunities to increase sales and customer engagement
Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions
Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs
Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience
Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns
Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer
Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations
Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill
Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals
Qualification
Required
2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service
Proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development
Recognized for emotional intelligence and talent for building authentic, lasting connections with clients
Demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind
Possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences
Benefits
Comprehensive benefits: medical, dental, and vision coverage
401(k) with employer match
Commuter benefits
Paid time off: vacation and holidays, with accrual based on tenure and role level
Company
Zegna
Inspired by our visionary founder, Zegna follows its own path down the road that Ermenegildo built over 110 years ago in the mountains in Piedmont, Northern Italy.
5001-10000 employees
H1B Sponsorship
Zegna has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$376.4MKey Investors
Temasek Holdings
2025-07-29Post Ipo Equity· $126.4M
2021-12-20Post Ipo Equity· $250M
2021-12-20IPO
Leadership Team
Nilly Foster
President & CEO - North America
Marta Madoro
Chief Operating Officer North America
Recent News
Company data provided by crunchbase