AMETEK · 13 hours ago
Customer Service Manager
Woodstock, NY
Contract
Onsite
Mid, Senior Level
$115K/yr - $150K/yr
3+ years expAMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets. The Customer Service Manager will lead and develop the Customer Service team, ensuring exceptional service and strong relationships with customers while driving service excellence and continuous improvement.
ElectronicsManufacturing
Hiring Manager
Taryn Stastny, SHRM-CP
Responsibilities
Lead, coach, and inspire the Customer Service team to achieve high levels of performance and engagement; lead team recruitment efforts and support career development
Design, implement, and monitor performance metrics across all areas of team responsibility to ensure accountability and excellence; ensure timely and high-quality completion of all team tasks and deliverables
Ensure compliance with U.S. Export Regulations
Oversee quoting, purchase order review, order entry and maintenance, customer portal management, and issue resolution
Collaborate with Sales to align customer service efforts with company goals and customer expectations Develop and optimize processes that drive efficiency, responsiveness, and continuous improvement
Build and maintain strong relationships with key customers and territories, ensuring proactive support and satisfaction; build and maintain key relationships internally and externally, ensuring compliance with contractual obligations and effective communication
Develop and execute a comprehensive customer service strategy, including clear policies, procedures, and customer feedback/complaint mechanisms; implement tools and measures to assess customer satisfaction and identify opportunities for service enhancement
Identify potential issues early and apply creative, practical solutions to resolve them efficiently Champion a culture of service excellence through clear communication and effective problem-solving
Investigate and resolve complex or long-standing customer issues with professionalism and urgency; manage escalated customer complaints through to resolution, ensuring customer confidence and satisfaction
Qualification
Required
Bachelor's degree in Marketing, Business, or a related field (or equivalent experience)
3–5 years of management experience in a manufacturing environment
Strong verbal and written communication skills
Proven team player with strong communication and interpersonal skills
Proactive, self-starting attitude with a strong focus on customer needs and service quality
Well-developed problem-solving and organizational abilities
Self-directed and able to effectively engage with all levels of the organization
Ability to perform under pressure, manage multiple tasks, and meet deadlines
Strong computer skills, including proficiency in Word, Excel, and PowerPoint
Preferred
Oracle experience highly preferred
Company
AMETEK
AMETEK is a manufacturer of electronic instruments and electromechanical devices.
10001+ employees
H1B Sponsorship
AMETEK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (2)
2022 (2)
2021 (6)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-30Acquired
1978-01-13IPO
Leadership Team
David Zapico
Chief Executive Officer
T
Thomas Montgomery
SVP & Corporate Comptroller
Recent News
2025-11-11
PR Newswire
2025-11-11
Company data provided by crunchbase