Support Specialist I (Remote) jobs in United States
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Brex · 1 month ago

Support Specialist I (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$21/hr - $23/hr

Brex is an AI-powered spend platform that helps companies manage their spending effectively. As a Support Specialist I, you will be responsible for resolving customer inquiries, collaborating with various teams, and ensuring a high-quality customer experience.

BankingCredit CardsFinancial ServicesFinTech
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Identify, reproduce, and document bugs for the Engineering teams
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Qualification

Customer supportAI tools proficiencyFinTech experienceTechnical communicationEmpathyDiplomacyTactPoise under pressureVerbal communicationWritten communication

Required

This role is required to be located within the greater Salt Lake City, UT area
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Comfort with and enthusiasm for using AI tools in a customer support environment

Preferred

Bachelor's degree
FinTech experience
Prior experience in a customer-facing role, ideally in a support function
Experience with AI-powered customer service tools
Currently hold or have recently held a Series 7 and/or 63 securities license
Willingness to work overtime

Benefits

Equity
Other forms of compensation

Company

Brex

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Glassdoor3.8
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Brex is a financial service and technology company that provides business credit cards and cash management accounts.
dateFounded in 2017
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://brex.com

H1B Sponsorship

Brex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (50)
2023 (53)
2022 (65)
2021 (70)
2020 (37)

Funding

Current Stage
Late Stage
Total Funding
$1.7B
Key Investors
CitiTiger Global ManagementDST Global
2025-01-13Debt Financing· $235M
2023-07-25Series Unknown
2022-05-18Series D

Leadership Team

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Pedro Franceschi
Founder and CEO
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James Reggio
Chief Technology Officer
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Recent News

Venturebeat
Brex bets on ‘less orchestration’ as it builds an Agent Mesh for autonomous finance
2026-01-05
Crowdfund Insider
Stablecoins Becoming Core Medium of Payments and Remittances : Chainalysis
2025-12-24
Paypers
Fifth Third inks AI-focused partnership with Brex
2025-12-12
Company data provided by crunchbase