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Concord Group Insurance · 1 month ago

Field Claims Representative - Southern Maine

Auburn, ME

Full-time

Onsite

Senior Level

5+ years exp

Concord Group Insurance is a leading insurance provider in New England, dedicated to protecting families and businesses since 1928. They are seeking a Field Claims Representative responsible for investigating, evaluating, and settling homeowner and commercial property claims, requiring travel to loss sites and a focus on potential fraudulent activity.

FinanceFinancial Services

Work & Life Balance

Responsibilities

Field appraise losses of all types for both personal lines and commercial lines claims

Take loss reports directly from insureds and/or claimants and/or their representatives

Appropriately handle incoming correspondence on assigned claim files

Investigate assigned claims – confirm coverage – verify damages

Effectively handle portions of claim investigations principally through on-site investigations, as warranted

Evaluate and settle assigned claims based upon the results of the investigation

A strong ability to work independently

Other related duties as assigned by supervisor including but not limited to aiding during CATs or other unusual spikes in claim volume

Qualification

Property Claims HandlingMulti-line Adjuster LicenseXactimate ProficiencyCommercial Lines ExperienceCoverage AnalysisCustomer Service SkillsInvestigation SkillsIndependent Work Ability

Required

5-7 years of experience handling Property Claims; Commercial Lines experience a plus

Strong understanding of personal and commercial lines policy forms and coverage analysis

Multi-line adjuster's license as required in our operating territories

Demonstrated proficiency in writing detailed structural cost of repair/replacement estimates in Xactimate estimating system and proficient in PC Windows environment

Demonstrated proficiency in investigating, evaluating and settling contents claims

Excellent understanding and skill level of claim handling and customer service

Possess or has ability to timely secure and maintain required multiline adjuster licenses

Knowledge of policy contracts, insurance laws, regulations, and the legal environment in which we operate

Outside/Field Adjusters - ability to view damages and prepare estimates based on their inspection of the damaged property