Gen · 1 month ago
eCommerce Senior Billing Performance Analyst
USA - California, Mountain View
Full-time
Hybrid
Mid, Senior Level
$160K/yr - $180K/yr
4+ years expGen is a global leader in digital safety, protecting over 500 million people worldwide. They are hiring an eCommerce Senior Billing Performance Analyst to enhance billing performance and improve the online customer experience through analytics support and reporting.
Cyber SecurityDigital MediaInformation Technology
Responsibilities
Lead weekly Billing Success Rate (BSR) reporting with clear commentary
Deliver reports on time with meaningful insights
Develop and improve BSR reporting for better visibility
Support monthly and quarterly business reviews
Act as main point of contact for BSR forecasting and reporting
Partner with Finance and Customer Success Management to share trends
Explain business impacts clearly to stakeholders
Source and analyze data from internal and external systems
Use BI tools to create dashboards and reports
Operationalize BSR metrics across eBusiness, digital marketing, and renewals
Analyze payment flows and customer journeys to identify friction points
Recommend improvements to reduce payment barriers and improve retention
Prepare written communication and presentations to explain billing trends
Present insights to stakeholders at multiple levels
Qualification
Required
Strong interpersonal and communication skills
Ability to work effectively across cultures and levels
Strong presentation and data storytelling skills
Advanced Excel
4–6 years in consumer e-commerce, subscription billing, or payment processing
Strong analytical and critical thinking skills
Ability to manage multiple priorities under deadlines
Self-aware and proactive work style
Ability to partner effectively with stakeholders and support billing and payment strategies
Preferred
Bachelor's degree (Finance, Mathematics, Statistics, or Economics preferred)
Experience with BI tools (PowerBI, Business Objects, QlikView, Tableau, SQL)
Benefits
401(k) match
Health insurance options
Disability coverage
Life insurance
Unlimited paid time off
Company
Gen
Gen is a cybersecurity company that offers security, identity protection, and privacy solutions.
5001-10000 employees
H1B Sponsorship
Gen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$950M2025-02-13Post Ipo Debt· $950M
2022-11-08IPO
Leadership Team
Rich Matta
General Manager and Head of ReputationDefender
Recent News
2025-12-09
Morningstar.com
2025-12-08
2025-12-05
Company data provided by crunchbase