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RCX Sports · 7 hours ago

Onboarding Coordinator

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $52K/yr

3+ years exp

RCX Sports is the premier youth sport operating partner for major sports leagues, dedicated to making youth sports accessible and inclusive. As the Onboarding Coordinator, you will guide new league operators through their initial setup and ensure they are supported and informed as they launch their first season with RCX Sports.

EventsMarketingSports

No H1B

Responsibilities

Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order

Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support

Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed

Assess operator readiness and determine the level of support required for each operator to successfully run their first season

Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process

Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one

Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding

Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements

Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience

Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials

Qualification

Sports operations knowledgeCustomer relationship managementData management skillsCRM tools (Salesforce)Communication skillsPassion for youth sportsOrganizational abilitiesProblem-solving abilitiesCross-functional collaboration

Required

Bachelor's degree in Sports Management, Business, Communications, or related field or 3+ years of related experience as a league operator or owner, or sports director at a national organization

1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations

Prior experience managing customer relationships in a service-oriented environment (sports management, education, SaaS, or franchise support)

Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments

Understanding of the lifecycle of a youth sports season (registration, scheduling, equipment, gameplay)

Excellent communication skills with ability to provide proactive updates and guidance via multiple channels

Strong organizational and problem-solving abilities

Experience working cross-functionally across multiple departments

Customer service excellence

Strong data management and documentation skills