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Cortland · 1 month ago

Assistant Community Manager - Cortland on Cherry Creek - Denver, CO

US-CO-Denver

Full-time

Onsite

New Grad, Entry Level

$17/hr - $21/hr

Cortland is a recognized leader in the multifamily sector, focusing on performance and innovation. As an Assistant Community Manager, you will help oversee the operations of a multimillion dollar apartment community and ensure resident satisfaction while enforcing community policies.

ConstructionHome RenovationProperty ManagementReal Estate

Responsibilities

Always ready to take charge and find a way to fix residents’ issues – no matter what they are

Relate well to all types of personalities – even if they seem to come from a totally different planet

Able to shift gears quickly and often; one minute you’re billing and filing, and the next you’re fielding a call about excessive noise or a leak in an apartment

Love listening to people’s problems and then dishing out good advice

Give residents what they want whenever possible, but understand that rules are made for a reason and feel comfortable laying down the law when necessary

Handle difficult tasks with empathy, but never shy away from a challenge

Won’t lose sleep knowing that tomorrow you may have to collect delinquent rents or even carry out an eviction

Share the organization’s priorities with your team, making sure they follow protocol and motivating them to go above and beyond the call of duty

Keep track of a crazy number of details – without feeling like your head might explode

Can find the fun in methodically arranging a mountain of documents into super-organized, color-coded files

Keep information so orderly that a third grader could easily tell which units are vacant, which are late on rent, and which have maintenance issues

Act as the gatekeeper of information, accumulating details and documents (like site photographs and rent collection receipts) to create insightful community status reports

Residents are so happy in your community — they might just become lifers

The Community Manager can sip piña coladas in peace while on vacation, completely confident in your ability to take the helm and keep the ship fully afloat

Associates, vendors, and residents always have the information they need because your communication skills are that good

Communicate effectively with people from very diverse backgrounds

Able to enforce policies with empathy

Resourceful problem solver

Impeccable record-keeping and reporting skills

Qualification

Communication skillsProblem solvingOrganizational skillsEmpathyRecord-keeping

Required

Always ready to take charge and find a way to fix residents' issues – no matter what they are

Relate well to all types of personalities – even if they seem to come from a totally different planet

Able to shift gears quickly and often; one minute you're billing and filing, and the next you're fielding a call about excessive noise or a leak in an apartment

Love listening to people's problems and then dishing out good advice

Give residents what they want whenever possible, but understand that rules are made for a reason and feel comfortable laying down the law when necessary

Handle difficult tasks with empathy, but never shy away from a challenge

Won't lose sleep knowing that tomorrow you may have to collect delinquent rents or even carry out an eviction

Share the organization's priorities with your team, making sure they follow protocol and motivating them to go above and beyond the call of duty

Keep track of a crazy number of details – without feeling like your head might explode

Can find the fun in methodically arranging a mountain of documents into super-organized, color-coded files

Keep information so orderly that a third grader could easily tell which units are vacant, which are late on rent, and which have maintenance issues

Act as the gatekeeper of information, accumulating details and documents (like site photographs and rent collection receipts) to create insightful community status reports

Communicate effectively with people from very diverse backgrounds

Able to enforce policies with empathy

Resourceful problem solver

Impeccable record-keeping and reporting skills

Benefits

Cortland offers a comprehensive benefits package including medical, dental, vision, life and disability benefits, time off, 401(k) participation, voluntary supplemental life insurance, and a 20% rent discount on Cortland-owned communities according to occupancy thresholds.

Paid time off is offered for full-time corporate associates according to the Flexible Time Off policy.

Paid time off is offered for full-time community associates and hourly corporate associates according to our Regular Time Off policy.

Parental leave is offered for all full-time and salaried corporate positions.

Company

Cortland

Glassdoor3.7

Cortland® is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions – all with the goal of providing residents excellent, hospitality-driven living experiences.

Founded in 2005