VOA Illinois · 1 month ago
Client Support and Service Coordinator-HiR
Elgin, IL
Full-time
Onsite
New Grad, Entry Level
$22.20/hr - $26.64/hrVolunteers of America Illinois is a national nonprofit organization focused on delivering culturally sensitive programs and services. They are seeking a Client Support & Service Coordinator to provide case management and support for clients in the Housing is Recovery program, aimed at preventing unnecessary institutionalization for individuals with serious mental illness or substance use disorders.
Non-profit Organization Management
Responsibilities
Provides general case management, (i.e. evaluation of social, psychological and physical needs, and the development of a service plan) for a client when the general service community is not providing such service
Conducts home visits minimally once monthly for each assigned case
Completes housing inspections for client, when appropriate
Meets with program participants to provide support, monitor progress on the service plan, etc
Delivers services with sensitivity to the clients’ cultural and socioeconomic characteristics
Acts as a liaison between community agencies, service providers, and clients
Uses the least intrusive intervention necessary to alleviate a problem situation
Facilitates and monitors the delivery of services to clients to ensure they are appropriate, timely, and satisfactory
Educates clients on service availability, application procedures, client rights, etc., both individually and as a group
Advocates and may negotiate on behalf of clients for adequate, timely, and cost effective provision of services
Meets with service providers as needed and appropriate
Pursues avenues for additional services through private local, state, and federal sources
Documents contact with clients, providers, and families
Uses databases such as EchoVantage and HMIS for data entry
Upholds the mission and values of VOA Illinois at all times
Qualification
Required
Position requires a bachelor's degree from an accredited college or university. Acceptable degrees include those related to human services
Position requires some demonstrated experience in the helping/service field
Experience in service management, including organizing, problem solving, and advocating
Experience and demonstrated proficiency/success in leveraging and working with community resources
Ability to communicate effectively and maintain good relations with clients and employees
Excellent communication, writing, problem solving, and organization skills
Must be proficient in Microsoft Office, with especially spreadsheets, databases, and reporting tools
Benefits
Medical Dental, Vision
403b/403b Matching
Paid-Time Off
Life Insurance
PSLF
Employee Assistance Program (EAP)
Flexible Spending Account (FSA) / Health Savings Account (HSA)
Referral program
AFLAC Supplemental Insurance options
Company
VOA Illinois
VOA Illinois assists people, families, and communities in their time of greatest need.
Founded in 1896
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nancy Hughes
President and CEO
Ricardo Villa
Chief Financial Officer
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