Bentley Software Support Analyst jobs in United States
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Kleinfelder · 1 month ago

Bentley Software Support Analyst

positionUS-TX-Houston
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Kleinfelder is a company that connects great people to the best work, and they are seeking a Bentley Software Support Analyst to join their Client Applications IT team. The role involves providing exceptional customer service to internal clients, supporting Bentley Design applications, and resolving software and connectivity issues.

ArchitectureCivil EngineeringRisk Management
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H1B Sponsor Likelynote

Responsibilities

Specific focus on supporting Bentley Design applications (multiple versions), including end user support for application functions [ProjectWise, MicroStation, OpenRoads Designer, etc.]
Performs Application deployment, maintenance, turnover, and version management
Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency
Works with Bentley (vendor) support as needed, licensing, account interaction
Develops automation scripts for maintenance and routine activities
Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted
Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers
Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations
Prioritizes and organizes work effectively in a high volume, fast paced environment
Maintains a positive disposition and outlook as well as a professional image
Ability to communicate technical concepts and issues in layman’s terms

Qualification

Bentley software supportHelpdesk experienceApplication deploymentPowerShellMicrosoft SCCMAzure Virtual DesktopCustomer serviceCommunication skillsProblem-solving

Required

5+ years Bentley administrator or support experience
2+ years of Helpdesk, PC Support, and customer experience
AS degree in Information Technology/related field or equivalent combination of education and experience
Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person

Preferred

BS degree in Information Technology or related civil design field
PowerShell experience
Microsoft SCCM & Intune experience
Azure Virtual Desktop experience

Benefits

Medical
Dental
Vision
Life insurance
401(k) plan
Paid holidays

Company

Kleinfelder

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Kleinfelder is an employee-owned engineering, science, and architecture consulting firm.
dateFounded in 1961
location
San Diego, California, USA
people-size1001-5000 employees
web-link
http://www.kleinfelder.com/

H1B Sponsorship

Kleinfelder has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (36)
2023 (27)
2022 (21)
2021 (16)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-09-19Acquired

Leadership Team

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David Goershel
Executive Vice President - South Division Director
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Recent News

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2025-08-27
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Pascal Hinnen Joins Kleinfelder as Executive Vice President and Central Division Director
2025-05-20
Company data provided by crunchbase