Wolters Kluwer · 1 month ago
Fulfillment Associate - Document Management
USA - Dallas, TX
Full-time
Onsite
Entry Level
1+ years expWolters Kluwer is a global company that provides information services and solutions. As a Fulfillment Associate in Document Management, you will be responsible for analyzing customer requests, ensuring compliance and accuracy, and processing documents to support the Service of Process function.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Fulfill orders for internal and external customers by scanning and processing documents
Assists Process Servers in the completion of service for CT’s Registered Agent function
Research legal documents
Resolve or escalate issues
Follow requests through to completion
Communicate progress to customers and our teams
Navigate quickly between multiple processing systems and databases
Contribute to customer satisfaction and organizational success
Participate in process improvement programs, best practices, and occasional special projects
Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications
Qualification
Required
High School diploma or equivalent
1+ years customer service experience
Good typing skills (30 wpm)
Proficiency in using order entry software
Ability to maintain accuracy in order processing
Basic understanding of customer service principles
Effective verbal and written communication skills
Ability to manage time and prioritize tasks
Willingness to work collaboratively with team members
Ability to maintain and organize operational documents
Preferred
Prefer some college
Prefer experience in retail, hospitality, or office environment
Experience with ERP systems and databases preferred
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
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